LEAD, DIGITAL PROCESS TRANSFORMATION

Nielsen

Full-timelead

Job description

As the Lead of Digital Process Transformation, you are the architect of efficiency for the U.S. Operations team. You will bridge the gap between high-level data strategy and ground-level execution. Your goal is to take identified savings opportunities and design the processes required to realize them, with a focus on Digital-First approach. You don't just map workflows; you engineer the future of how our Field and Contact Center teams operate.Key Responsibilities<ul><li>Design for Impact: Apply Lean Six Sigma methodologies to design and re-design end-to-end operational processes, with a heavy focus on Lean Digital (AI-human handoffs, automation, and data flow).</li><li>The Blueprint Provider: Deliver "Ready-to-Execute" process packages for U.S. Field and Contact Center teams, ensuring every solution is seamless, risk-mitigated, and measurable.</li><li>Value Realization: Partner with Data Translators to validate the mathematical rigor of new processes and ensure they are capable of delivering additional financial efficiencies.</li><li>Cross-functional influencer: Act as a strategic advisor to Project Managers, Product Manager and Global Product teams, using data-backed logic to influence product roadmaps and operational shifts.</li><li>Gemba Advocacy: Travel quarterly to U.S. and Mexico sites to observe "the work" firsthand, ensuring designs are grounded in the reality of end-user experience.</li></ul> <ul><li>Education: Bachelor’s degree in Industrial Engineering, Business Operations, or related field. MBA or Master’s in Digital Transformation is a plus.</li><li>Certification: Lean Six Sigma Black Belt (preferred) or Green Belt with significant project leadership experience.</li><li>Experience:  4 years in process improvement, specifically within Global Shared Services or Digital Transformation hubs. (must , candides below this would be rejected)</li><li>Skills: Proficiency in process mining or modeling tools (e.g., Visio). Strong grasp of Agile environments and "Service Design" principles.</li><li>Language: Native-level Spanish and business-fluent English (essential for U.S. stakeholder management).</li><li>You must already be based in Mexico to apply for this position.</li></ul>What you can expect:<ul><li>Remote position (only first day is required to be on site) </li><li>Workplace Computer Equipment</li><li>IMSS (Mexican Social Security Institute)</li><li>30 days of Christmas bonus (Aguinaldo)</li><li>12 days of vacation after the first year</li><li>Life Insurance</li><li>Major Medical Expense Insurance</li><li>9% Food Stamps</li><li>13% Savings Fund</li><li>50% Vacation Bonus</li></ul>#LI-Hybrid <div sr-tagline=""></div>Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a <a href="http://nielsen.com/" rel="noopener noreferrer">nielsen.com</a> domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @<a href="http://nielsen.com/" rel="noopener noreferrer">nielsen.com</a> address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.