AV TECHNICIAN & HELPDESK SUPPORT

Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential. AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies. Location: Remote 60%, Travel 40% Job Type: FT International Consultant Salary: $1,000 - $1,200 USD per month Important: Only resumes and cover letters in English will be considered. Responsibilities include, but are not limited to: • Onsite AV Tech: • Handle audio-visual equipment setup, testing, and assistance during live events • Interact with clients and deliver outstanding customer service on-site • Ensure high-quality AV setup and seamless technical support during events • Adhere to business-appropriate dress and professional presentation standards • Remote Helpdesk Support & Onboarding: • Provide remote technical assistance and helpdesk support to end users • Assist with software installations, updates, and basic troubleshooting • Offer onboarding support and technical orientation to new users • Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting) • Communicate clearly and professionally with staff to address technical issues • Stay current with helpdesk best practices, systems, and internal technology tools Qualifications: • Valid U.S. entry visa required • Proven experience as an AV Technician and/or Helpdesk Support Specialist • High school diploma or GED required; College degree in a relevant field is preferred • Advanced English skills in verbal and written communication are required • Strong interpersonal and client-facing communication skills • Demonstrated customer service mindset and professional demeanor • Solid organizational and time management skills • Ability to operate effectively in a fast-paced, dynamic environment • Willingness and ability to travel approximately once per month Benefits & Work Environment: At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include: • 100% remote work environment with occasional travel to on-site conferences (based on the position) • Paid Time Off (available after 90 days), including: • Vacation Days • Sick Leave • Compensatory Time • One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year • Jury Duty Pay • Paid Time Off for Voting • Paid federal holidays with early release the day prior • Summer Fridays • All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals Join a company that values innovation, initiative, and the individuals who drive it forward. Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process. Equal pay for equal work. EEO-ACA Compliance.