MEDICAL ADMINISTRATIVE ASSISTANT (EXPERIENCE WITH US-BASED MEDICAL PRACTICE, CLINIC OR ORGANIZATION IS REQUIRED)

• Answer incoming phone calls and respond to text messages. • Assist patients with general questions about clinic services. • Provide professional, friendly, and timely customer service. • Route patient concerns to the appropriate provider when necessary. • Schedule, reschedule, and confirm patient appointments. • Send appointment reminders and follow-up communications. • Coordinate patient intake and onboarding activities. • Maintain accurate appointment records. • Process medication refill requests according to clinic procedures. • Assist with patient orders and service requests. • Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed. • Maintain accurate patient records and documentation. • Update information within the clinic's electronic health record (EHR) and CRM systems. • Organize digital files and administrative documents. • Support general office administration and daily operations. • Utilize the clinic's EHR, CRM, and phone systems efficiently. • Learn new software and workflows during onboarding. • Ensure accurate data entry and timely record updates.