SOFTWARE SUPPORT ENGINEER - ENGINES

Accountabilities: • Provide technical support for prepress engine solutions, assisting customers with software deployment, configuration, troubleshooting, and issue resolution. • Respond promptly to customer inquiries, take ownership of technical cases, and communicate clear updates throughout the resolution process. • Investigate and resolve complex technical issues while proactively identifying recurring problems and recommending long-term improvements. • Build strong relationships with customers by acting as a trusted technical advisor and ensuring they achieve maximum value from the software solutions. • Collaborate with subject matter experts and cross-functional teams to resolve escalated issues, improve support processes, and enhance the overall customer experience. • Continuously expand technical knowledge by staying current with new technologies, product enhancements, and industry best practices. • Contribute to a customer-centric support environment by sharing knowledge, improving documentation, and supporting continuous operational excellence. Requirements • Experience troubleshooting technical issues in customer-facing support or technical service environments. • Strong analytical and problem-solving skills with the ability to resolve complex technical challenges using a structured approach. • Experience working with web applications and a solid understanding of their functionality and underlying technologies. • Excellent verbal and written communication skills in English, with the ability to manage customer expectations professionally and effectively. • Strong interpersonal skills, including empathy, active listening, and the ability to de-escalate challenging customer situations. • Experience in prepress, packaging workflows, print production, workflow automation systems, or related technologies is highly desirable. • Hands-on experience with prepress automation solutions or similar software platforms is an advantage. • Formal education or certification in print, prepress, computer science, information technology, or a related technical field is preferred. • Comfortable working in a 24/7 support environment with rotational shifts, weekend schedules, and a hybrid work model. • Quick learner with a proactive mindset and a passion for continuous improvement and customer success. Benefits • Competitive compensation package. • Hybrid work model with a combination of office and remote work. • Career development and long-term growth opportunities. • Continuous learning and technical skill development. • Exposure to global customers and enterprise software environments. • Collaborative, inclusive, and innovation-driven workplace. • Opportunity to work alongside experienced technical experts and customer support professionals. • Culture focused on continuous improvement, teamwork, and professional development. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1