SR. SPECIALIST, SAP ORDER TO CASH (OTC) – KEY USER

Accountabilities: As the Sr. Specialist, SAP Order to Cash (OTC) – Key User, you will serve as a functional subject matter expert responsible for supporting, optimizing, and enhancing SAP OTC processes. You will ensure effective system adoption, operational excellence, and alignment between business needs and SAP capabilities. • Serve as the SAP OTC Key User and functional Subject Matter Expert (SME) for Order-to-Cash processes, including order management, pricing, billing, delivery, returns, and invoicing. • Own and stabilize assigned OTC processes while ensuring compliance with global standards, internal controls, and best practices. • Provide first-line functional support for customer operations teams, resolving SAP issues related to orders, pricing, billing, deliveries, and returns. • Partner with teams across warehouse, logistics, finance, pricing, billing, and returns to troubleshoot cross-functional process challenges. • Support Stock-to-Invoice controls by identifying, correcting, and preventing invoice-related discrepancies. • Support SAP S/4HANA OTC processes and Fiori applications, ensuring effective adoption and usage across business teams. • Collaborate with IT teams, global SAP stakeholders, and external partners on enhancements, integrations, releases, and system improvements. • Participate in SAP releases, cutovers, hypercare activities, and regression testing initiatives. • Lead functional testing activities, including test planning, documentation, unit testing, integration testing, regression testing, and user acceptance testing. • Maintain process documentation, training materials, job aids, and knowledge resources. • Identify training needs and support user enablement through modern learning formats and knowledge-sharing initiatives. • Drive continuous improvement by identifying opportunities for automation, standardization, and workflow optimization. • Use SAP reporting, analytics, and performance metrics to identify improvement opportunities and recommend solutions. • Collaborate within a global SAP operating model to support process harmonization, governance, and maturity initiatives. Requirements: The ideal candidate brings strong SAP OTC functional expertise, business process knowledge, and the ability to collaborate effectively across technical and operational teams. • Bachelor’s degree in Information Systems, Business, Supply Chain, or a related field, or equivalent professional experience. • 3–5 years of SAP OTC functional experience, ideally within a complex enterprise environment. • Strong hands-on experience supporting Order-to-Cash processes within SAP SD. • Experience with SAP S/4HANA environments or supporting ECC-to-S/4HANA transitions. • Strong understanding of integrated business processes across order management, logistics, finance, and customer operations. • Ability to translate business requirements into effective SAP solutions and process improvements. • Experience troubleshooting SAP issues and providing functional support to end users. • Strong analytical, problem-solving, and communication skills. • Ability to collaborate effectively with technical teams, business stakeholders, and global partners. • Experience supporting SAP testing activities, including UAT, regression testing, and release validation. • Knowledge of SAP Fiori, embedded analytics, or SAP Analytics Cloud (SAC) is preferred. • Familiarity with automation initiatives such as RPA and SAP workflow improvements is a plus. • Experience working with global SAP templates, governance models, or regulated environments is preferred. • SAP certification in SD, OTC, or S/4HANA is a plus. Benefits: • Competitive salary range of $87,300 – $137,400 , depending on experience, qualifications, skills, location, and business needs. • Eligibility for annual bonus and long-term incentive programs, where applicable. • Remote work flexibility with no relocation required. • Comprehensive healthcare benefits, including medical, dental, and vision coverage for employees and families. • Retirement benefits, including a 401(k) plan. • Paid holidays, vacation time, sick days, and compassionate leave. • Opportunity to work with global teams on enterprise-scale SAP transformation initiatives. • Career growth opportunities within a collaborative and innovation-focused environment. • Inclusive workplace culture that values diverse perspectives, experiences, and backgrounds. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1