IT SUPPORT LEVEL 3

We are seeking an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is ideal for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments. Duties / Tasks to Perform • Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments. • Install, configure, and maintain Windows Server and other server platforms. • Develop and maintain automation scripts using programming languages to streamline IT operations. • Analyze and compare IT solutions to recommend the best technologies for customer environments. • Optimize and scale hardware and software infrastructure. • Install, configure, and maintain email services, DNS, and related network services. • Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl. • Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto. • Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies. • Create and maintain technical documentation and knowledge base articles using documentation platforms. • Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise. • Deliver exceptional customer service while resolving technical issues efficiently. • Continuously evaluate and improve existing systems, applications, and IT services. • Proven experience providing Level 3 IT support in complex technical environments. • Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS. • Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems. • Experience with remote software deployment and endpoint management. • Solid understanding of networking concepts, including TCP/IP, DNS, and local network administration. • Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms. • Strong knowledge of cloud infrastructure and server administration. • Experience using scripting or programming languages to automate administrative tasks. • Experience working with ticketing systems and technical documentation platforms. • Excellent customer service, communication, and problem-solving skills. • Relevant technical certifications are highly valued. Schedule: Monday through Friday | 8:30 AM – 5:00 PM | Eastern Time (GMT -5:00) – US & Canada, Bogotá, Lima • Fully remote work environment • Stable, long-term collaboration • Clear scope of responsibilities and structured workflows • Training and onboarding support • Opportunity to work with international teams • Exposure to modern tools and professional processes • Supportive and collaborative work culture • Opportunity for skill development and career growth 📌 Before You Apply, Please Read: At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear: ⏰ These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. 🤝 You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. 📈 KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives. 🧑🏫 Training may be required. You might need to complete training to fully understand your role, tools, and client processes. 🎯 Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. 🚀 Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.