SPANISH BILINGUAL MEDICAL VIRTUAL ASSISTANT

Job Type: Full-Time (40 hours/week) Salary: $6.00–$7.00 USD per hour (depending on experience) Schedule: Monday to Friday Working Hours: 9:00 AM – 6:00 PM Pacific Time (PST) About the Role We are seeking an experienced Medical Virtual Assistant with a strong background in insurance eligibility verification, prior authorizations, and front office support. This role is ideal for someone who thrives in a fast-paced medical environment, enjoys working with insurance processes, and delivers exceptional patient service over the phone. The ideal candidate has hands-on experience navigating U.S. insurance portals, verifying patient benefits, obtaining prior authorizations, and supporting front office operations while maintaining the highest level of professionalism and HIPAA compliance. Key Responsibilities Insurance Eligibility & Benefits Verification • Verify patient insurance eligibility and benefits before scheduled appointments. • Review deductibles, copays, coinsurance, and patient financial responsibility. • Ensure insurance information is accurate and updated within the EHR/EMR. • Document all eligibility verification activities accurately and thoroughly. Prior Authorizations • Submit and obtain prior authorizations through insurance portals and payer websites. • Monitor pending authorization requests and follow up with insurance companies as needed. • Communicate authorization updates promptly to providers and clinic staff. • Maintain accurate records of authorization status and supporting documentation. Patient Chart Management • Create new patient charts and update existing medical records. • Ensure patient demographics and insurance information remain complete and accurate. • Maintain organized documentation within the electronic medical record system. Front Office & Patient Support • Answer overflow inbound phone calls when the in-office team is unavailable. • Assist patients with general inquiries in a courteous, professional, and empathetic manner. • Route calls appropriately and ensure timely message delivery. • Support the front office with insurance-related administrative tasks. • Maintain strict HIPAA compliance and protect patient confidentiality at all times. Required Qualifications • Minimum 2 years of experience working in a U.S. healthcare setting. • Hands-on experience with insurance eligibility verification and prior authorization processing. • Strong understanding of: • Commercial insurance plans • Deductibles • Copays • Coinsurance • Authorization requirements • Experience using insurance portals and payer websites. • Experience working with EHR/EMR systems (EasyDerm experience is a plus). • Previous experience handling inbound patient phone calls in a medical office. • Excellent English verbal and written communication skills with a professional phone presence. Preferred Qualifications • Experience working in a dermatology or other specialty medical practice. • Previous experience as a remote Healthcare Virtual Assistant. • Spanish-speaking ability is PREFERRED. Desired Skills • Exceptional attention to detail and accuracy. • Strong organizational and time management skills. • Ability to work independently with minimal supervision. • Excellent problem-solving and critical-thinking abilities. • Comfortable managing multiple insurance requests, authorizations, and patient calls simultaneously. • Ability to thrive in a fast-paced, patient-centered healthcare environment. • Strong customer service and interpersonal communication skills. Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.