Back to jobs

GERMAN SPEAKING TRAVEL SUPPORT ADVISOR | RELOCATE TO SOFIA, BULGARIA

Mercier Consultancy Group
Full-timemid

Job description

Are you passionate about travel and helping people create great experiences? We are hiring German - speaking Travel Support Advisors to join our international teams in Sofia , Bulgaria. In this role, you will support German-speaking travelers with bookings, travel questions, and service-related requests. You will help customers before, during, and after their travel experience while delivering excellent support. Join a multicultural team and build your international career while living and working in Sofia. Key Responsibilities • Provide German-language support to travelers via phone, email, and/or chat. • Assist customers with bookings, reservations, and travel-related questions. • Provide accurate information about services and policies. • Handle changes, requests, and customer concerns. • Maintain detailed records of customer interactions. • Ensure a smooth and positive customer experience. • Native or fluent German (C1/C2 level). • Good English communication skills. • Interest in travel and customer service. • Strong communication and organizational skills. • Ability to work in a fast-paced environment. • Comfortable using digital systems. • Willingness to relocate to Sofia, Bulgaria, or already living in Bulgaria. • Previous travel, hospitality, or customer service experience is an advantage. • Competitive monthly salary. • Relocation package for candidates moving to Sofia, Bulgaria. • Paid training and full onboarding support. • Health Insurance. • International working environment with colleagues from around the world. • Career growth and development opportunities. • Modern office environment in Sofia. • Supportive and multicultural team. • Opportunity to work with globally recognized brands. • And many other benefits!