CUSTOMER SERVICE AGENT (D/F/M) - ES/PT/EN SPEAKING

Be the key to excellent customer service in our Portuguese country! Join our team as a Spanish and Portuguese-speaking Customer Agent and create memorable customer experiences. Bem-vindo to a role where positive interactions begin with a Portuguese 'Olá! How you’ll be hosting with heart: • You are the interface between Limehome and the guest as the first point of contact for any inquiries along all channels. • You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems. • You give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them. • You identify pain points & potential for improvement in day to day business and proactively propose solutions. • You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation. What you need to shoot for the stars: • You have a passion for communication and attending to guests' needs. • You communicate fluently in Spain, Portuguese and English , other languages are a plus. • You have a passion for customer service and stay calm even in stressful situations. • You fully support the concept and vision of Limehome and work zealously to achieve our goals. • You don't mind working during the weekend or at night. • Previous experiences in the hotel industry, a call centre or a start-up environment is a plus.