CUSTOMER SERVICE REPRESENTATIVE (CSR) – B2C SALES

LearnTastic is looking for a results-driven Customer Service Representative with a strong background in B2C Sales. This is not a pure customer support role-we're looking for someone who can confidently sell, retain customers, identify upsell opportunities, and deliver an exceptional customer experience across multiple communication channels. Responsibilities: • Handle customer interactions via calls, emails, live chat, and SMS. • Convert customer inquiries into sales and achieve conversion goals. • Identify and drive upsell and cross-sell opportunities. • Proactively retain customers by addressing concerns and providing suitable solutions. • Resolve customer issues while maintaining a high level of customer satisfaction. • Follow up with prospective and existing customers to maximize retention and revenue. • Accurately document customer interactions in the CRM. • Collaborate with internal teams to ensure timely issue resolution. Mandatory Requirements: • 1–2 years of B2C Sales experience (Mandatory). • Customer Service experience - 2-4 Years • Hands-on experience in upselling and cross-selling (Mandatory). • Proven client retention/customer retention experience (Mandatory). • Experience working towards soft targets/KPIs, such as conversion rate, customer satisfaction (CSAT), retention, first response time, and quality metrics (Mandatory). • Experience handling customer interactions via calls, emails, and live chat (Mandatory). • Excellent spoken and written English. • Strong communication, negotiation, and objection-handling skills. • Comfortable using CRM and customer support platforms. • Ability to work independently in a fast-paced, target-driven environment. Preferred: • Experience supporting US-based customers. • Experience in EdTech, Healthcare, SaaS, or eCommerce. • Familiarity with CRM tools such as Pipedrive, HubSpot, Zendesk, Freshdesk, or Intercom. What We Offer • Salary: USD $600–$1,000/month (Based on experience) • Performance-based incentives. • Immediate joining. • Opportunity to grow with a fast-growing global organization. • Remote work environment with career advancement opportunities. Location: remote