DUTCH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE (REMOTE IN PORTUGAL)

This position is strictly restricted to local candidates already established within Portugal who wish to work entirely from home. No international relocation help, company-paid flights, or transitional housing support will be provided. Applicants must currently live in the country or relocate entirely on their own budget. Role Summary & Objectives We are seeking fluent Dutch Speakers to fill an independent, virtual position supporting a global leader in online payment systems and financial technology. This position provides total geographic autonomy across the country. Whether your home office is situated in a quiet village in the Azores or a bustling neighborhood in Porto, you can work from any home address within Portugal. Serving as a Fintech Support Consultant, you will step past the boundaries of conventional customer care, acting as an essential brand representative who delivers premium, specialized guidance in the high-speed digital finance sector. Daily Responsibilities & Workflow As a Remote Financial Solutions Expert, your core duties will center on: • Omnichannel Communication: Providing quick, top-tier resolutions to users through incoming phone calls, email inquiries, and real-time live chat systems. • Complex Troubleshooting: Investigating sensitive inquiries regarding user profile security, payment network errors, and detailed transactional discrepancies. • Software Advisory: Helping clients navigate our global checkout gateways and digital wallet applications with clear, authoritative instruction. • Financial Oversight: Managing critical financial adjustments—such as processing chargebacks, correcting billing issues, and identifying potential fraud—with total precision and confidentiality. • Database Management: Recording meticulous logs of every user interaction and routing high-level financial tickets to the appropriate internal departments. • Policy Compliance: Keeping pace with ongoing system updates and changing global banking regulations through routine team alignments. Required Experience & Capabilities We are hunting for disciplined professionals who excel at managing their own remote workspaces while hitting high-level performance targets. Language & Work Authorization • Dutch: Native or near-native mastery (at least a C1 level) in both written and spoken formats. • English: Strong command of business proficiency (B2 level minimum) for corporate communication and system updates. • Work Rights: Direct physical residency in Portugal combined with the unrestricted legal right to work within the EU. Autonomy & Tech Skills • Autonomy: Exceptional time-management skills and the personal drive required to work productively without direct on-site supervision. • Clear Articulation: An analytical approach to problem-solving, with the capacity to break down intricate banking concepts into simple terms for users. • Tech Savviness: Strong familiarity with fintech interfaces, digital dashboards, and modern internet tools. Work-From-Home Benefits & Compensation We deliver the tools, you deliver the results. Our comprehensive remote employment package includes: • Location Freedom: A permanent, fully remote position that allows you to work from any region across mainland Portugal or its island territories. • Premium Hardware: Complete corporate technology kits—including a high-performance laptop and a professional communication headset—shipped straight to your front door before training starts. • Stable Earnings: A guaranteed, dependable base salary coupled with monthly performance rewards tied to your workplace KPIs. • Medical Benefits: Comprehensive private medical and life insurance coverage active from your very first day on the payroll. • Internal Promotion: Ongoing career development tracks with clear opportunities to step up into team leadership, quality analysis, or advanced fintech advisory roles. Step-by-Step Application Ready to build a remote career within the thriving financial technology sector? Select "Apply Now" to upload your current English CV and start our remote screening process!