GERMAN SPEAKING BOOKING AGENT (REMOTE IN GREECE)

Crucial Geolocation Notice: Although this opportunity provides a 100% work-from-home layout, it is mandatory that your permanent legal residence is established within Greece . Propel your career forward in the global tourism sector! This is your invitation to exchange the ordinary routine for an enriching professional path where deep cultural heritage meets a sun-drenched, Mediterranean lifestyle. We are actively seeking energetic, service-oriented German-Speaking Travel Support Agents to join our lively, multicultural digital department. In this position, you will represent a prominent global leader in online travel and hospitality. Operating directly from your home office, you will act as a centralized coordinator—assisting travelers and lodging hosts with platform navigation, reservation management, and logistical care. Everyday Operations As an essential asset to our German-speaking support group, you will address incoming requests via telephone, email, and live text chat. Your daily routine will focus on: • Reservation Care: Guiding German-speaking users through the booking cycle, which includes organizing new reservations, modifications, cancellations, and coordinating special travel requests. • Financial & Policy Assistance: Handling payment concerns, processing monetary refunds, and clarifying platform regulations using an understandable, empathetic approach. • B2B Host Support: Partnering with property hosts to troubleshoot backend software issues, adjust room rates, and update live availability calendars. • Interface Navigation: Assisting clients as they smoothly navigate digital dashboards, website functionalities, and mobile application features. • Information Management: Accurately documenting and updating client interaction histories within our centralized CRM platform. Ideal Candidate Profile We are searching for a compassionate, team-minded, and tech-savvy professional who is deeply enthusiastic about tourism, excels at working autonomously, and thrives when solving puzzles in a fast-paced environment. Minimum Criteria • Language Skills: Native or bilingual fluency in written and spoken German, paired with a solid command of English (minimum B2 level) to comfortably handle internal communications and corporate databases. • Right to Work: A valid EU passport or an active, unrestricted legal authorization to live and work in Greece. • Technical Savvy: Comfortable multitasking across multiple browser tabs, adapting quickly to new software systems, and operating standard office applications. • Interpersonal Strengths: A naturally helpful personality, exceptional active listening skills, and a collaborative spirit. • Professional Background: Prior exposure to hospitality, contact centers, reception roles, or tourism is preferred but optional. We offer an intensive, fully paid virtual training program starting from day one! Salary Structure & Financial Rewards We offer a highly competitive, legally compliant compensation package designed to guarantee financial stability and reward exceptional results: • Base Earnings: €1,380 Gross per month. • 14-Month Pay Distribution: In strict compliance with Greek labor regulations, your yearly pay is split into 14 monthly salaries rather than 12, offering supplemental payouts during the Christmas, Easter, and summer holiday periods. • Performance Incentives: Monthly KPI bonuses determined directly by your service quality scores and performance metrics. • Living Stipends: Monthly meal vouchers to offset daily subsistence costs. Complete Relocation Assistance (For Relocations to Greece) If you are moving to Greece specifically to step into this remote position, we provide a seamless transition framework to eliminate the stress of moving: • Travel Coverage: Full reimbursement for your flight ticket to Greece. • Short-Term Lodging: Four weeks of company-sponsored Airbnb accommodation upon your arrival, offering a comfortable base while you search for a long-term rental. • Administrative Guidance: Direct, hands-on support navigating local agencies to secure your tax ID (AFM), social security registration, and local bank account setup. Benefits & Corporate Culture We foster an engaging digital workplace designed to support your personal lifestyle and elevate your professional ambitions: • Home Office Onboarding: Comprehensive support to ensure your remote workspace is fully functional, along with regular virtual team activities to keep you engaged with your colleagues. • Paid Training Academy: A structured, expert-led virtual onboarding program where you are fully compensated starting your very first day. • Health & Wellness: Private medical and life insurance plans that supplement the national public healthcare framework. • Career Advancement: Clear, structured internal avenues to step into leadership roles, such as Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager. • Exclusive Discounts: Employee perks and special corporate rates on major travel networks, wellness programs, and local lifestyle brands. • Inclusive Network: A welcoming, diverse community made up of travel enthusiasts from all corners of Europe. Ready to Apply? If you are eager to combine a rewarding career in tourism with the total flexibility of a work-from-home lifestyle, we want to hear from you. Submit your application today by uploading your resume in either English or German to begin the process!