BUSINESS INTEGRATION ANALYST

Integration Business Analyst Location: Remote (with occasional travel to HQ in Wilmslow) Salary: Competitive We are the Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered. Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia. The role The Integration Business Analyst is a programme-level role responsible for driving deep discovery, requirements definition, and operating model design across Citation Group's post-acquisition integrations. The role ensures that integration activity is grounded in a thorough understanding of the acquired business — its processes, customers, commercial flows, and operational model — and that this understanding is translated into clear requirements, defined journeys, and a business case that supports sound integration decisions. Working closely with the Integration Programme Director, Enterprise Architect, and Project-level delivery teams, the IBA is the analytical and design authority for the business dimension of each integration. 1. Deep Dive Discovery & Documentation of As-Is State • Lead structured discovery of each acquired business at the point of onboarding into the integration programme • Document current-state processes, systems, data flows, commercial models, and organisational structure • Produce a clear, evidenced as-is baseline that informs integration design decisions and surfaces early risks • Ensure discovery outputs are shared with the Enterprise Architect to support end-state architecture design 2. Detailed Requirements Definition • Translate discovery findings and integration objectives into structured, actionable requirements • Work with workstream leads and business SMEs to capture functional and non-functional requirements across commercial, operational, technology, and people dimensions • Own the requirements register for each integration, maintaining traceability from business need through to delivery • Validate requirements with stakeholders and ensure sign-off prior to solution design 3. Operating Model Definition • Define the target operating model for each acquired business post-integration, covering organisational structure, roles, processes, and ways of working • Identify gaps between the current state and the target model, and frame these as integration decisions or workstream inputs • Ensure the operating model is aligned with Citation Group's wider organisational standards and the specific commercial rationale for the acquisition 4. Customer Journey Mapping for All Cross-Sell Flows • Map end-to-end customer journeys for all cross-sell opportunities identified through the integration, including entry points, handoff moments, and friction points • Work with Commercial, Marketing, and Product stakeholders to design target journeys that maximise revenue realisation from the acquired customer base • Ensure cross-sell journey designs are documented and handed over to delivery teams with sufficient clarity to act 5. Process Design • Design target-state processes across key integration workstreams, including customer onboarding, account management, billing, support, and offboarding • Produce process maps (swimlane or equivalent) to the level of detail required for system configuration, training, and operational handover • Identify process risks, dependencies, and exception flows, and ensure these are captured in the programme RAID log 6. Business Case Alignment • Support the Integration Programme Director in maintaining business case integrity throughout delivery — tracking whether integration activity remains aligned to the original value creation thesis • Flag material deviations from the original commercial rationale and bring these to SteerCo attention with supporting evidence • Contribute to post-integration reviews by evaluating whether business case assumptions proved accurate and documenting lessons for future acquisitions About you Essential • Proven experience as a Business Analyst in complex change, transformation, or integration programmes • Strong process analysis and mapping skills; able to conduct discovery independently and document findings clearly • Ability to translate business complexity into structured requirements that delivery teams can act on • Experience designing operating models or customer journeys in a commercial environment • Excellent stakeholder engagement skills — comfortable working with senior leaders and operational SMEs alike • Strong written communication; able to produce high-quality documentation under programme time pressure Desirable • Experience in M&A integration or post-deal transformation • Familiarity with SaaS, eLearning, HR tech, or compliance services businesses • Exposure to CRM/billing platform migrations (Salesforce, Dynamics, Chargebee, Stripe) • Understanding of commercial cross-sell and upsell flows • Experience of working with HR, Payroll, WFM , Health & Safety, Compliance, ISO, verification products would be a bonus • Project Management skills • Experience working in a PE-backed, multi-entity environment Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + 8 Bank Holidays : We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra one week of holiday to bask in the glow of post-wedding happiness. Growing Families : We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.