TECHNICAL WRITER – MIDDLE

Overview: SOFTSWISS is looking for a Technical Writer to join our team. In this role you will work on a wide range of user and technical documentation, helping us deliver clear, useful, and well-structured content for internal and external audiences. Purpose of the role: • You’ll create and maintain accurate, easy-to-follow documentation to improve the usability and accessibility of our systems for diverse user groups. • Your work will impact the quality and consistency of technical communication across teams by delivering user-centric content and maintaining up-to-date knowledge bases. • You’ll support teams across product, development, and QA with clear documentation that bridges the gap between technical complexity and user clarity. Key responsibilities: • Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials. • Create, edit, and maintain technical documentation, including API documentation. • Create release notes. • Work closely with writers, developers, product owners, business analysts, QA team, and others. Required Experience: • Proficiency in English (C1 or higher). • Russian at B2 level. • Minimum of 3+ years of experience in technical documentation. • Expertise in fintech domain. • Docs-as-code experience. • Proven experience in writing user guides in explanatory and procedural styles for multiple audiences. • Excellent knowledge of Microsoft Style Guide, Google Style Guide, or similar. • Experience in API writing, familiarity with API documentation tools. • Experience with Git. • Experience working with Cursor, VS Code, or similar dev tools. • Experience in writing release notes. • Proficiency with managing Confluence content. • English not lower than C1 and higher. • Experience in writing and proofreading of content, especially technology-related content. • Excellent communication skills, both written and verbal. • Critical thinking. • Must be a self-motivator who works well independently and in a team environment with little or no direct supervision. • Ability to influence and communicate effectively with both technical and non-technical people. Nice to have: • Example of user guides you've created. • Example of APIs that you’ve created. • Example of release notes that you’ve created. Our Benefits: • Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events