PRODUCT SUPPORT SPECIALIST - L0

Accountabilities: • Provide customer support through live chat, calls, and emails, ensuring users receive clear, helpful, and efficient solutions. • Assist global e-commerce business owners in setting up and successfully using the product to achieve their business goals. • Understand customer workflows, identify challenges, and guide users through product features and best practices. • Document, categorize, and escalate technical issues and product requests to the appropriate internal teams. • Analyze customer interactions and product usage patterns to identify activation barriers and suggest UI/UX improvements. • Collaborate with product teams by sharing customer feedback, insights, and recommendations to improve the overall user experience. Requirements: • 0+ years of experience in customer support, customer service, or a related role, with a strong interest in helping users succeed. • Excellent communication skills and the ability to engage with customers from diverse cultural and professional backgrounds. • Strong problem-solving abilities with a customer-first mindset and attention to detail. • Basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics is preferred but not mandatory. • Familiarity with technical support concepts or experience in an early-stage SaaS environment is a plus. • Ability to quickly learn software products and explain technical concepts in a simple, user-friendly way. • Passion for creating exceptional service experiences and building positive customer relationships. Benefits: • Competitive salary range of INR 4.5 LPA to 6 LPA. • Fully remote work opportunity within India. • Full-time role with opportunities to grow within a product-focused environment. • Exposure to global customers and diverse business use cases across multiple markets. • Opportunity to develop customer support, technical, and product-related skills. • Collaborative environment with direct impact on product improvements and customer success. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1