RELIEF REFERRAL COORDINATOR

Accountabilities: • Receive, review, validate, and process incoming referrals and supporting documentation from external healthcare providers. • Interpret medical terminology, diagnostic information, procedural requests, urgency indicators, and ICD-10 codes to ensure accurate referral intake. • Determine referral completeness and appropriately route requests to clinics, specialties, diagnostic departments, or programs using established workflows and referral matrices. • Create and manage referral records within Epic, ensuring accurate patient identification, documentation attachment, and referral categorization. • Communicate with providers and internal teams to obtain missing information, clarify referral details, and resolve discrepancies. • Escalate complex cases, routing concerns, and potential patient safety issues according to established protocols. • Monitor referral trends, identify workflow improvement opportunities, and contribute to operational enhancements and quality initiatives. • Support maintenance and optimization of referral routing matrices and participate in continuous process improvement efforts. Requirements: • Bachelor's degree with 2+ years of ambulatory clinic experience, OR Associate's degree with 4+ years of experience, OR High School diploma with 6+ years of relevant ambulatory experience. • Strong understanding of ambulatory care workflows and referral management processes. • Experience working in centralized access centers, referral coordination, patient scheduling, or multi-specialty clinic environments is preferred. • Proficiency with Epic electronic medical record systems, particularly referral workflows, diagnosis entry, and documentation management. • Working knowledge of medical terminology, diagnostic procedures, ICD-10 coding, and clinical documentation interpretation. • Demonstrated ability to manage high-volume workloads while maintaining accuracy, compliance, and attention to detail. • Strong analytical, communication, interpersonal, and problem-solving skills. • Understanding of HIPAA requirements, patient confidentiality standards, and patient identification protocols. • Ability to work independently, prioritize competing tasks, and maintain a patient-centered approach to service delivery. • Completion of a medical terminology course and previous experience in referral management are considered strong assets. Benefits: • Competitive hourly compensation ranging from $29.38 to $39.72 per hour , based on experience, education, and internal equity. • Fully remote work environment with Monday–Friday business hours. • Opportunity to contribute to a leading academic healthcare environment focused on patient care, research, and education. • Exposure to diverse ambulatory specialties and centralized healthcare operations. • Career growth and professional development opportunities within a large healthcare system. • Inclusive and diverse workplace culture committed to equity and service excellence. • Union-represented position with flexible relief scheduling opportunities. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1