SENIOR ENGINEER VIRTUALISATION

Accountabilities: As a Senior Virtualization Engineer, you will be responsible for monitoring, maintaining, and troubleshooting enterprise infrastructure platforms while ensuring operational excellence and customer satisfaction. You will manage incidents, contribute to process improvements, and collaborate with internal teams to maintain secure and reliable technology environments. • Monitor and manage customer infrastructure platforms, ensuring stability, availability, and performance. • Troubleshoot client device, application, virtualization, storage, and networking issues through remote support channels. • Own assigned incidents from identification through resolution while maintaining accurate documentation in ticketing systems. • Provide technical support for virtualization environments, including compute, storage, backup, and network infrastructure. • Perform testing of new features and functionality, supporting implementation plans and production validation. • Investigate and resolve equipment, configuration, and operational issues while coordinating with vendors when required. • Maintain technical documentation, knowledge base articles, and best-practice procedures for supported solutions. • Collaborate with engineering teams, operations teams, customers, and management to ensure efficient incident and change management. • Provide emergency on-call support as part of a rotating schedule. • Identify opportunities for process improvements and contribute feedback to enhance operational efficiency. • Support multiple technical priorities simultaneously while maintaining service quality and meeting SLA expectations. Requirements: The ideal candidate brings strong experience in virtualization technologies, enterprise infrastructure support, and customer-focused operations. You should be comfortable troubleshooting complex environments, communicating technical concepts clearly, and working across multiple technology domains. • Bachelor’s degree or equivalent professional experience in technology, engineering, or related fields. • 5+ years of hands-on experience supporting virtualized compute and storage infrastructure. • Strong understanding of enterprise networking, virtualization platforms, and virtual network technologies. • Experience with technologies such as VMware ESXi, VMware SRM, PowerCLI, vSphere SDKs, Cisco UCS, Cisco Nexus switching, Dell VxRail, Cisco HyperFlex, or Nutanix. • Knowledge of block-level and file-level storage protocols, SAN switching, enterprise storage arrays, and replication technologies. • Understanding of TCP/IP, OSI model concepts, software-defined storage solutions, and backup technologies. • Experience troubleshooting network and server environments. • Strong customer service mindset with the ability to communicate technical information clearly to both technical and non-technical audiences. • Excellent problem-solving skills with the ability to manage complex operational issues and escalate when needed. • Ability to maintain structured operational processes and follow established procedures. • Certifications such as VMware VCP, Nutanix NCP, or storage vendor certifications are preferred, with willingness to obtain relevant certifications. • Ability to remain calm under pressure, manage multiple priorities, and collaborate effectively with teams of varying technical experience levels. • Flexibility to work different shifts and participate in rotational support schedules. Benefits: • Full-time remote opportunity based in India with flexible shift-based operations. • Opportunity to work on enterprise-scale virtualization and infrastructure solutions. • Exposure to advanced cloud, networking, cybersecurity, and automation technologies. • Collaborative environment with experienced engineers and technical specialists. • Opportunities for continuous learning, certifications, and professional development. • Ability to contribute to infrastructure improvements and innovative technology initiatives. • Inclusive workplace culture focused on collaboration, growth, and diverse perspectives. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1