FREELANCE INTERVIEW HOST - POLISH, THAI AND ASIAN LANGUAGES

M3usa

Full-timemid

Job description

Business Unit Mission:M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.Essential Duties and Responsibilities:Including, but not limited to the following:<ul><li>Be a point of contact for technical platform issues for both internal and external users</li><li>Assess technical support level of user to provide appropriate support in a timely manner</li><li>Prepare respondents in advance to join their scheduled interviews on time</li><li>Facilitate start of scheduled interviews and provide troubleshooting support as needed</li><li>Support moderator and interpreter trainings prior to the start of the project</li><li>Triage and communicate issues to the QualStage Product Owner and Engineering team</li><li>Document technical issues and resolutions to support customers and improve internal processes</li><li>Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed</li></ul> Education and Training Required: <ul><li>Bachelor’s degree or equivalent work experience preferred.</li><li>Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages</li></ul>Minimum Experience: <ul><li>Experience supporting customers with Qualitative online platforms preferred</li><li>Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.</li><li>Previous experience in customer service, or call centre experience is a plus.</li></ul>Knowledge, Skill, Ability: <ul><li>Must have the ability to work in a team environment.</li><li>Exceptional written and verbal communication skills.</li><li>Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.</li><li>Able to communicate technical steps in a friendly and simplistic manner - both verbal and written</li><li>Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.</li><li>A self-motivated individual with exceptional time management, organizational skills, and self-discipline.</li></ul> Operating hours between 03:00 - 20:00 EST