PRODUCTION SUPPORT SPECIALIST

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe. Join Our Client’s Team as a Production Support Specialist! Are you passionate about supporting critical systems and ensuring seamless business operations? We are looking for a Production Support Specialist to join our client’s technology team and provide robust support for key platforms. Sounds like your kind of challenge? #LI-Hybrid – 2 days on-site, 3 days remote/week in Krakow What you'll be doing • Provide production support for client onboarding and reporting systems. • Perform incident analysis and collaborate with the development team to implement solutions. • Manage Incidents and Problem Records through ServiceNow (Problem Coordinator role). • Respond to system alerts , perform troubleshooting, and implement corrective actions. • Support technical and process improvements in close cooperation with internal teams like Support, DevOps, and SRE. • Participate in regular weekend releases and maintenance as required. Note: Detailed project information will be shared during the recruitment process. What you get in return • Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.) • Hybrid work setup – 2 days on-site, 3 days remote/week in Krakow • Collaborative team culture – work alongside experienced professionals eager to share knowledge • Continuous development – access to training platforms and growth opportunities • Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more • High quality equipment – laptop and essential software provided Who we're looking for • Solid technical background and team player mindset. • Knowledge of SQL and databases . • Familiarity with Microsoft Dynamics, AWS, Azure, Java, Linux is an advantage. • Experience in IT Support, DevOps, or Site Reliability Engineering (SRE) roles is a plus. • Risk awareness and ability to identify, mitigate, and control issues. • Experience with ServiceNow (Incident, Problem, Change Records) is an asset. • Previous exposure to large enterprise environments would be beneficial. Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference. Ready to take the next step? Submit your application! We look forward to reviewing your profile 😊 Know someone who might be a great fit? Feel free to share this opportunity using the referral link: Mindbox Referrals System