SENIOR CUSTOMER SUCCESS MANAGER

Accountabilities The Senior Customer Success Manager will own the post-sale customer journey for a portfolio of enterprise accounts, ensuring customers achieve measurable outcomes and long-term success. The role requires strong relationship management, strategic thinking, and the ability to connect product capabilities with business goals. • Manage a portfolio of enterprise customers, acting as a trusted advisor and strategic partner throughout the customer lifecycle. • Lead executive-level conversations focused on planning, prioritization, adoption, and value realization. • Drive customer retention and growth by managing renewals, identifying expansion opportunities, and proactively addressing risks. • Use AI-assisted customer success tools to streamline operational tasks, improve account insights, and dedicate more time to strategic customer engagement. • Facilitate business reviews, success planning sessions, and outcome-focused discussions with customer stakeholders and decision-makers. • Support adoption initiatives by working closely with operational users, including project managers, program managers, agile teams, and system administrators. • Provide tailored best practices that help customers improve workflows, productivity, and resource management processes. • Maintain accurate customer records, success plans, usage insights, risk assessments, and business outcomes using customer success platforms. • Partner with Sales, Product, and other internal teams to deliver a seamless customer experience. • Identify customer success stories and contribute to case studies that showcase business impact and product value. Requirements The ideal candidate is an experienced customer success professional with a strong SaaS background, excellent communication skills, and a passion for helping enterprise customers achieve measurable results. You should be comfortable managing strategic relationships, influencing stakeholders, and working in a fast-changing technology environment. • 5+ years of experience in SaaS Customer Success, Account Management, or a similar customer-facing role managing enterprise clients. • Proven experience owning commercial outcomes, including renewals, retention, and customer growth initiatives. • Ability to translate product features into measurable business outcomes and lead value-driven conversations with executives. • Strong interest in AI-powered tools and a willingness to adopt new technologies that improve customer engagement and operational efficiency. • Experience with customer success platforms such as Gainsight, including success plans, outcome tracking, and risk management workflows, is a plus. • Excellent communication skills with the ability to engage senior executives, technical teams, and operational users. • Experience leading executive business reviews, strategic planning sessions, and renewal discussions. • Understanding of customer personas such as project managers, product managers, program managers, agile leaders, Jira administrators, and PMO teams. • Highly organized, proactive, and customer-focused, with strong ownership and problem-solving abilities. • Ability to adapt quickly and thrive in a collaborative, scaling, and cross-functional environment. Benefits The company offers a flexible and rewarding environment designed to support professional growth, employee well-being, and meaningful impact. • Remote-first work environment with flexibility to work from anywhere within eligible locations. • Competitive compensation package. • Comprehensive health, dental, and vision benefits. • Savings and wellness plan options. • Unlimited vacation policy in most locations. • Work-from-home reimbursement and additional employee perks. • Training reimbursement, professional development opportunities, conferences, courses, and mentorship programs. • Opportunity to work on impactful products that improve enterprise productivity. • Collaborative and inclusive culture with diverse global teams. • Social activities, virtual events, optional in-person meetups, and international travel opportunities. • Employee referral program and additional company benefits. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1