STRATEGIC TECHNICAL ACCOUNT MANAGER

Accountabilities The Strategic Technical Account Manager will act as a key technical advisor for strategic customers, ensuring successful platform adoption, operational efficiency, and measurable business impact. This role requires proactive engagement, strong relationship management, and the ability to connect technical solutions with customer objectives. • Build and maintain trusted relationships with assigned enterprise customers, becoming a strategic advisor across technical environments, workflows, stakeholders, and business priorities. • Develop a deep understanding of customer architectures, integrations, processes, risks, and operational needs to provide tailored recommendations. • Proactively identify opportunities to improve adoption, optimize configurations, and introduce capabilities that support customer goals. • Monitor customer risks and develop mitigation strategies before issues affect operations or business outcomes. • Guide customers through technical best practices, platform enhancements, and long-term success strategies. • Coordinate with internal teams including Support, Engineering, Services, and Sales Operations to ensure seamless customer experiences. • Partner with customer-facing teams to provide technical context for escalations, improvements, and strategic initiatives. • Support retention and renewal efforts by demonstrating measurable platform value and reducing customer risk. • Translate complex technical concepts into clear recommendations for both technical and executive audiences. • Contribute to continuous improvement initiatives by documenting insights, customer feedback, and optimization opportunities. Requirements The ideal candidate is a strategic and technically credible professional with experience supporting enterprise customers in SaaS or technology environments. They combine strong technical knowledge with excellent communication, analytical thinking, and relationship-building abilities. • 7+ years of experience in technical account management, customer success engineering, solutions consulting, or similar enterprise SaaS roles. • Proven experience supporting strategic, premium, or high-value enterprise customers. • Strong understanding of cloud platforms, SaaS environments, APIs, integrations, and enterprise technology ecosystems. • Experience with database concepts, SQL, and data analysis is preferred. • Ability to analyze complex technical environments and identify opportunities for optimization. • Familiarity with regulated industries such as life sciences, healthcare, or medical devices is highly valued. • Knowledge of compliance frameworks and regulated environments, including FDA 21 CFR Part 11, ISO standards, or GxP requirements, is a plus. • Strong executive communication skills with the ability to articulate technical value, business impact, and ROI. • Experience managing relationships with senior technical stakeholders and business leaders. • Excellent cross-functional collaboration, documentation, and problem-solving skills. • Ability to work effectively in a remote environment with flexibility to support customers across different time zones. • Willingness to travel occasionally, typically less than 10–15%. Benefits • Competitive compensation package with a base salary range of $90,000 - $110,000 USD , plus benefits. • 100% employer-paid medical premium coverage. • Dental and vision insurance plans. • 401(k) retirement plan with company matching contributions. • Generous paid time off programs that increase with tenure. • Flexible work schedule and remote work environment. • Wellness programs including fitness benefits, gym memberships, and athletic reimbursements. • Employer-paid life insurance coverage. • Employee recognition programs and company events. • Opportunities for professional development and career growth. • Collaborative culture with opportunities to work alongside talented and motivated teams. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1