DUTCH TRAVEL CUSTOMER AGENT IN GREECE

Build Your Career as a Travel Customer Agent! Turn your passion for travel and customer service into an exciting career opportunity. Join a dynamic, international team dedicated to supporting travelers and creating positive experiences at every stage of their journey. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the perfect next step for you. Role Overview: As a Travel Customer Agent, you will support customers before, during, and after their trips, helping them manage a wide range of travel-related requests. Through chat, email, and other digital channels, you will provide assistance with reservations, itinerary changes, cancellations, refunds, and additional travel services, ensuring a smooth and stress-free experience for every customer. Key Responsibilities: • Deliver friendly, professional, and efficient customer support through chat, email, and other online communication channels. • Assist customers with booking, modifying, or cancelling flights, accommodation, transportation services, and travel experiences. • Provide clear and accurate information regarding travel itineraries, airline and hotel policies, baggage allowances, and refund procedures. • Support customers with payment inquiries, account-related requests, and loyalty program assistance. • Help resolve travel disruptions such as delays, cancellations, and missed connections, escalating complex situations when necessary. • Maintain accurate and detailed records of customer interactions, requests, and case resolutions using internal systems. • Work closely with internal teams and external travel partners to ensure timely and effective solutions. • Achieve established targets related to customer satisfaction, service quality, productivity, and response times. • Stay up to date with travel products, company policies, destination information, industry developments, and digital tools through continuous training. Requirements: • Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) • Eligibility: EU citizenship or valid Greek residency card • Skills: Strong analytical, creative, and communication abilities • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: • Competitive Salary : Based on your experience and skills • Performance Bonuses : Rewards for outstanding service • Comprehensive Insurance : Health and life coverage for your well-being • Meal Allowance : Support for daily meals • Remote Work: Enjoy the flexibility of working from home Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!