FIELD SERVICE ENGINEER

Tomra

Full-timemid

Job description

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France.This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. Role and Responsibilities:<ul><li>Efficiently deliver field service work to meet cost and time objectives.</li><li>Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.</li><li>Diagnose and resolve equipment issues, conducting necessary repairs.</li><li>Collaborate with internal departments to enhance customer support processes.</li><li>Conduct installations and adjustments to TOMRA Food equipment as required.</li><li>Provide comprehensive training to customers on the operations and maintenance of our systems.</li><li>Maintain accurate and detailed field reports to guide administrative follow-up procedures.</li><li>Domestic travel up to 80% of the time</li></ul> <ul><li>Technical training to BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or related field.</li><li>Fluent in French and able to understand spoken and written English (min. B2) is mandatory for this role. Other languages are a plus.</li><li>Proven experience in on-site preventive and corrective maintenance, supporting industrial customers.</li><li>Willingness to travel up to 80% of the time, primarily within France, with occasional international travel or flexible working hours.</li><li>Good understanding of IT, networking, and PC configuration.</li><li>A valid driver's license.</li><li>Ability to establish and maintain effective relationships with customers, colleagues, and management.</li></ul> What we offer:<ul><li>Up to 10% Annual Bonus – Performance-based STI tied to your success & company goals</li><li>Fully Flexible Hybrid Work – Home-based contract with modern work-life balance</li><li>100% Company-Paid Family Health Insurance – Comprehensive coverage for you + your whole family</li><li>Extra Security – Prévoyance plan (salary protection + life coverage)</li><li>Premium Equipment – Latest laptop, mobile phone, PPE & professional workwear</li><li>Company Car + Fuel/Charging Card – Modern vehicle for work & private use</li><li>All Travel Covered – Expenses + full travel insurance paid by TOMRA</li><li>Great Time Off – 25 vacation days + additional RTT days</li><li>Long-Term Rewards – Jubilee recognition every 5 years</li><li>Share Purchase Opportunity – Buy TOMRA shares on attractive terms</li><li>Continuous Learning – Tailored training & development via TOMRA Learn</li><li>Team Fun – Regular social activities & events with great colleagues</li></ul>