E-COMMERCE OPERATIONS & SALES MANAGER (EXPERIENCE AS A TEAM LEADER IS REQUIRED)

• Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams • Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved • Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy • Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking • Manage vendor order processing and ensure timely procurement of products • Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues • Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates • Respond to customer calls, emails, and inquiries while supporting sales conversion efforts • Oversee Amazon marketplace operations and platform performance • Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives • Support parts sourcing, staff training, and operational guidance when needed • Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries • Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency • Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth