IT SUPPORT TECHNICIAN

We are seeking a dependable and technically proficient IT Support Technician to provide hands-on technical assistance and support to end users in a remote environment. This role focuses on troubleshooting, maintaining IT systems, and ensuring seamless operation of hardware, software, and network resources. The ideal candidate is detail-oriented, customer-focused, and capable of resolving technical issues efficiently. Key Responsibilities • Provide technical support via phone, email, chat, and remote access tools • Diagnose and resolve hardware, software, and system-related issues • Install, configure, and maintain computer systems and applications • Assist with user account setup, password resets, and access management • Support network connectivity, VPN access, and remote desktop environments • Document technical issues, solutions, and procedures in ticketing systems • Escalate complex technical problems to senior IT staff when necessary • Perform routine system maintenance, updates, and security checks • Ensure compliance with IT policies, procedures, and cybersecurity standards • Assist with onboarding/offboarding of employees from an IT perspective Qualifications • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) • 1–4+ years of experience in IT support or technical support roles • Knowledge of Windows, macOS, and basic Linux environments • Familiarity with networking concepts (TCP/IP, DNS, VPN) • Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira) • Strong troubleshooting and analytical skills • Excellent communication and customer service abilities • Relevant certifications such as CompTIA A+ , Network+ , or Microsoft Certified are a plus Core Competencies • Technical Troubleshooting • Customer Service Excellence • Problem-Solving • Attention to Detail • Time Management • Communication Skills Benefits • Fully remote work environment • Competitive hourly compensation • Opportunities for technical training and certifications • Career growth within IT support and infrastructure teams • Collaborative and supportive team culture