VIRTUAL MEDICAL RECEPTIONIST / MEDICAL ADMINISTRATIVE ASSISTANT (BILINGUAL)

Sharp Medical Group is seeking a highly organized, customer-focused Virtual Medical Receptionist / Medical Administrative Assistant to join our growing healthcare team. As the first point of contact for our patients, you'll play a critical role in delivering an exceptional patient experience while supporting a busy, multi-provider medical practice. This position requires someone who thrives in a fast-paced environment, can confidently manage a high-volume multi-line phone system, and communicates professionally in both English and Spanish. Experience with AccidentMate / OrganizedMED is a plus but not required. Ideal Candidate We're looking for someone who: • Thrives in a fast-paced healthcare environment. • Can confidently manage multiple incoming phone lines simultaneously. • Is highly organized and detail-oriented. • Provides outstanding customer service. • Communicates clearly and professionally in both English and Spanish. • Works independently with minimal supervision. • Remains calm under pressure and adapts quickly to changing priorities. • Is dependable, proactive, and accountable. Technical Requirements • Reliable high-speed internet connection. • Quiet, professional home office. • Computer capable of supporting remote healthcare applications. • USB headset with noise cancellation. Why Join Sharp Medical Group? • Fully remote position. • Full-time, stable schedule. • Opportunity to work with a well-established multi-provider medical practice. • Collaborative and supportive team environment. • Meaningful role helping patients receive quality healthcare services. If you're an experienced bilingual medical receptionist who enjoys providing exceptional patient service and thrives in a fast-paced healthcare environment, we'd love to hear from you. What You'll Do Phone & Patient Support • Answer and manage a high-volume multi-line VOIP phone system. • Professionally greet patients and callers. • Route calls accurately to the appropriate department. • Take detailed messages and ensure timely delivery. • Handle patient inquiries with professionalism, empathy, and efficiency. • Maintain excellent customer service during every interaction. Appointment Management • Confirm upcoming patient appointments. • Process cancellations and rescheduling requests. • Update provider schedules within the EMR. • Ensure patients receive appointment reminders and instructions. Administrative Support • Maintain accurate patient records within the EMR. • Document patient communications. • Support daily administrative workflows. • Assist providers and office staff with general administrative tasks. Patient Communication • Communicate fluently in both English and Spanish. • Answer general patient questions and direct inquiries appropriately. • Deliver a professional, courteous, and compassionate patient experience. Required Qualifications • Minimum 2 years of experience as a: • Medical Receptionist • Medical Administrative Assistant • Front Desk Coordinator • Medical Scheduler • Bilingual English & Spanish (Required) • Experience working with a multi-line phone system. • Strong customer service and communication skills. • Professional phone etiquette. • Excellent organizational and multitasking abilities. • High attention to detail. • Ability to work independently in a remote environment. Preferred Qualifications • Experience using AccidentMate or OrganizedMED . • Experience supporting a multi-provider or enterprise medical practice. • Medical scheduling and appointment confirmation experience. • Patient intake and registration. • Insurance verification experience. • Experience working in high-volume healthcare call environments. • Clear, professional, and patient phone presence. Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM US Time Zone.