BILINGUAL PATIENT CARE COORDINATOR (SPANISH-ENGLISH)

Job Title: Bilingual Patient Care Coordinator (Spanish-English) Position type : Full-Time Work hours: 8:00 AM to 5:00 PM Mountain Daylight Time Work days: Monday to Friday Salary: $6 - $7 per hour, depending on experience Workplace: Remote Preferred Candidate Location: Latin America We are seeking an experienced, compassionate, and highly organized Bilingual Patient Care Coordinator to join a growing healthcare practice. This role is ideal for someone with a strong background in healthcare administration who enjoys supporting patients throughout their care journey while ensuring smooth day-to-day clinic operations. As the primary point of contact for many patient interactions, you will play a key role in providing exceptional customer service by managing insurance verification, coordinating patient follow-ups, answering incoming calls, scheduling appointments, and supporting both front-end and back-end administrative workflows. You will work closely with the provider to ensure patients receive timely, accurate, and professional support throughout their healthcare experience. The ideal candidate has previous experience in a healthcare setting, is comfortable working with electronic medical records, possesses a solid understanding of medical terminology and basic medical coding, and communicates confidently with patients and healthcare professionals. Fluency in English and Spanish, or French , is highly desirable to support the practice's diverse patient population. As the practice continues to grow, we are looking for someone who is adaptable, tech-savvy, eager to learn new systems, and committed to providing outstanding patient care while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance. Scope of Work / Responsibilities Patient Care Coordination • Coordinate patient appointments and manage provider schedules • Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements • Respond professionally to patient inquiries through phone and other communication channels • Provide exceptional patient service while ensuring a positive patient experience • Coordinate appointment reminders and patient communications Insurance & Clinical Administrative Support • Verify patient insurance eligibility and benefits • Process prior authorization requests • Assist with medication refill requests • Maintain accurate patient records and documentation within the EMR • Apply medical terminology and basic medical coding knowledge to support daily administrative workflows • Ensure patient information is maintained accurately and confidentially Administrative & Operational Support • Utilize the ICANotes EMR system to support daily patient coordination • Provide front-end and back-end administrative support • Collaborate with providers and clinical staff to ensure efficient patient care • Support operational initiatives as the practice continues to grow • Assist with communication management through email, phone, and messaging platforms Please note: This role does not involve medical billing, as billing is managed internally by the practice. Top 3 Priorities 1. Insurance Verification Accurately verify patient insurance eligibility and benefits while supporting prior authorization workflows. 2. Patient Follow-up Conduct timely follow-up calls and maintain proactive communication to ensure patients receive the support they need throughout their care journey. 3. Front Desk & Patient Support Provide professional phone coverage, answer patient inquiries, coordinate appointments, and deliver an exceptional patient experience. Required Skills & Experience Healthcare Experience • Previous experience working in a healthcare or medical administrative setting is required • Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar role • Strong understanding of healthcare workflows and patient coordination • Knowledge of medical terminology and basic medical coding is required Administrative & Clinical Skills • Experience with insurance verification and prior authorizations • Experience handling patient follow-up calls and appointment scheduling • Comfortable managing medication refill requests and general healthcare administrative tasks • Excellent phone etiquette and strong patient communication skills • Strong attention to detail with the ability to manage multiple priorities Systems & Software Experience Experience with the following is preferred: • ICANotes EMR • Ooma phone system • Viber • Microsoft Office Suite Communication & Language Skills • Excellent verbal and written English communication skills • Fluency in English and Spanish or French • Professional, courteous, and patient-focused communication style • Comfortable communicating with patients, providers, pharmacies, and healthcare staff Ideal Candidate Profile We are looking for someone who is: • Experienced in a healthcare environment (not entry-level) • HIPAA knowledgeable and committed to patient confidentiality • Tech-savvy and able to learn new software quickly • Soft-spoken, professional, and compassionate • Proactive and comfortable working independently • Organized, reliable, and detail-oriented • Adaptable to changing priorities in a growing healthcare practice • A collaborative team player with a positive attitude • Committed to working full-time (40 hours per week) Preferred Qualifications • Previous experience using ICANotes • Experience supporting practice startups or growing healthcare organizations • Experience with social media management or content scheduling • Fluency in Spanish or French • Healthcare, nursing, or clinical background is an advantage but not required Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.