MEDICAL VIRTUAL ASSISTANT | PRIMARY CARE - FAMILY MEDICINE

Job Title: Medical Virtual Assistant Position Type: Full-time Work Hours: 9:00 AM – 6:00 PM Eastern Time (EST) with 1-hour unpaid lunch Work Days: Monday – Friday Salary: $5 – $7 per hour Workplace : Remote Preferred Location: Philippines/Latin America About the Company Join a well-established primary care family medicine practice with a few locations in New York dedicated to delivering compassionate, high-quality patient care. This is an excellent opportunity to become part of a collaborative healthcare team that values professionalism, efficiency, and exceptional patient service. Key Responsibilities (Top Priorities) • Handle inbound patient calls, schedule appointments, and manage walk-in requests • Process and manage prior authorizations • Call patients with lab results (providers write down what needs to be communicated) Additional Responsibilities • Process medical records requests and maintain accurate patient records • Process incoming faxes and attach documents to patient charts • Verify patient insurance eligibility and benefits • Provide billing support • Perform general administrative support (across all locations) • Assist with medication refill requests • Conduct patient follow-up calls and respond to patient inquiries Tools Used • AdvancedMD EHR • Webex Performance Metric • Regular quality audits conducted by the client. • At least 1 year of experience as a Medical Virtual Assistant in a healthcare setting, with hands-on experience in front desk, medical administration, or patient coordination. • At least 1 year of hands-on experience processing and managing prior authorizations • Hands-on experience with insurance verification, medication refills/requests, patient records management, and lab result callbacks • Strong English communication skills with clear, easy-to-understand spoken English, particularly when communicating with elderly patients • Excellent patient service and phone handling skills • Proactive, detail-oriented, organized, and able to work independently with minimal supervision • Experience with AdvancedMD EHR (preferred) • Experience working in a primary care or family medicine practice (preferred) • Spanish-English bilingual skills (is a plus) Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.