BILINGUAL ORTHODONTICS/DENTAL BILLER + FRONT DESK SUPPORT (ENGLISH/SPANISH)

Bilingual Dental Biller + Front Desk Support (English/Spanish) Salary: $5.00–$6.00 USD per hour (depending on experience) Employment Type: Full-Time (40+ hours/week) Schedule: Monday to Friday | 9:30 AM – 6:30 PM Pacific Time (PST) with a 1-hour unpaid break About the Role Our client is seeking an experienced Bilingual Dental Biller + Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices. This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities. Key Responsibilities Dental & Orthodontic Billing (Primary Responsibility) • Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time. • Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement. • Review unpaid, denied, or rejected claims and take appropriate corrective action. • Prepare and submit appeals for denied claims. • Monitor claim status and follow up with insurance companies until resolution. • Maintain accurate billing documentation and patient financial records. • Work with Denti-Cal (California Medicaid) and commercial dental insurance plans. Insurance Verification & Claims Management • Verify dental insurance eligibility and benefits prior to treatment. • Confirm patient coverage, deductibles, copays, and treatment limitations. • Obtain benefit information and communicate coverage details when necessary. • Follow up with insurance carriers regarding pending claims and authorizations. • Maintain detailed documentation of insurance communications and claim updates. Front Desk & Patient Support • Answer overflow inbound calls professionally. • Assist new patients with scheduling appointments and responding to general inquiries. • Route calls appropriately and provide excellent customer service. • Support front desk operations during high patient volume. • Maintain HIPAA compliance while handling patient information. Administrative Support • Assist with billing questions and account inquiries. • Support administrative functions across two dental office locations. • Maintain organized patient records and billing documentation. • Collaborate with in-office staff to ensure efficient daily operations. • Participate in cross-training to support multiple office workflows. Required Qualifications • Minimum 2 years of dental billing experience (Required) • Orthodontic billing experience (Required) • Oral surgery billing experience (Strongly Preferred / Must Have) • Experience handling: • Insurance claim submissions • Claim follow-up • Appeals and denials • Insurance verification • Experience working with Denti-Cal (California Medicaid) is highly preferred. • Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking. • Strong understanding of HIPAA regulations and healthcare compliance. • Excellent organizational skills and attention to detail. • Ability to manage multiple priorities in a fast-paced dental environment. • Strong written and verbal communication skills. • Comfortable supporting multiple office locations. Software & Tools Experience with the following is preferred: • Cloud 9 (training provided if needed) • OpenDental • Google Workspace • Slack • Salesforce • WhatsApp • Skype • Zoom Meetings • Google Meet • Google Chat What We're Looking For We're looking for someone who: • Has extensive experience with orthodontic and oral surgery billing. • Understands dental insurance workflows and Denti-Cal processes. • Can independently manage claims from submission through payment. • Is proactive, dependable, and highly organized. • Thrives in a high-volume practice environment. • Provides professional and compassionate patient support in both English and Spanish. • Is comfortable learning and supporting workflows across two office locations. Performance Expectations Success in this role will be measured by: • Accurate and timely submission of insurance claims. • High claim approval and reimbursement rates. • Prompt follow-up and resolution of denied or pending claims. • Accurate insurance verification and documentation. • Professional handling of patient calls and scheduling inquiries. • Strong collaboration with the billing and front office teams. Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.