DUTCH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE (REMOTE IN PORTUGAL)

Location: 100% Remote (Must be physically located within Portugal) We are seeking fluent Dutch speakers to join an elite, fully remote customer operations department supporting a premier global pioneer in digital payment infrastructure. This position offers total geographical autonomy within national borders. Whether you reside in the tranquil northern countryside or a bustling urban hub like Porto, you are authorized to work from any residential address in Portugal. Stepping into the role of a Fintech Support Consultant, your responsibilities extend far beyond conventional customer service; you will act as a high-touch brand ambassador guiding users through a fast-paced digital financial ecosystem. Daily Accountabilities & Workflow As a Virtual Solutions Advisor, your day-to-day responsibilities will encompass: • Interactive Client Care: Managing incoming inquiries across various channels—including phone lines, emails, and live web chat—with prompt, high-quality responses. • Technical Issue Diagnosis: Investigating sensitive, complex client issues regarding account security, gateway infrastructure errors, and intricate billing discrepancies. • Advisory Services: Explaining the features of our global processing platform and mobile applications using clear, authoritative guidance. • Financial Data Management: Executing sensitive financial tasks—such as chargebacks, invoice adjustments, and fraud prevention measures—with absolute precision and security. • Data Logging: Documenting detailed summaries of client interactions and routing urgent financial files to specialized internal teams. • Compliance Maintenance: Staying informed on continuous software updates and evolving global banking regulations through routine team briefings. Qualifications & Competencies We are looking for highly organized professionals who can confidently manage a home-office workspace while consistently meeting excellent performance benchmarks. Language & Legal Benchmarks • Dutch: Native or near-native command (minimum C1 level) in both written and verbal communication. • English: Professional working proficiency (minimum B2 level) for corporate messaging and training alignment. • Legal Status: Physical residency within Portugal and valid, lawful authorization to work in the European Union. Skills & Mindset • Independent Drive: High levels of personal accountability and time-management capabilities tailored for a remote environment. • Articulate Expression: A highly logical mindset with a talent for breaking down technical banking concepts into simple terms for users. • Fintech Literacy: Comfort utilizing financial tracking systems, account dashboards, and modern internet programs. Distributed Team Benefits & Rewards We supply the technical infrastructure so you can deliver the operational talent. Our home-based employment package includes: • Location Independence: A permanent, fully remote position that can be performed from any home address in mainland Portugal or its archipelagos. • Company Hardware: High-end corporate equipment—including a secure laptop and a professional headset—shipped directly to your residence prior to training. • Compensation Structure: A reliable, fixed monthly base salary paired with performance-tied monthly cash incentives. • Immediate Protection: Comprehensive private medical and life insurance coverage active from your very first contract date. • Professional Growth: Regular skill-building workshops alongside clear advancement pathways into quality assurance, team leadership, or specialized fintech advisory roles. Application Instructions Ready to establish a virtual career within the rapidly expanding financial technology sector? Click "Apply Now" to submit your updated resume in English and start the digital screening process!