ADVANCED SUPPORT ENGINEER, DIAMOND

<ul><li>Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.</li><li>Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility</li><li>Occasional travel to customer sites in the US and Canada is required as needed.</li><li>Ensures management of customer expectations and resolution of technical issues in a timely manner.</li><li>Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies</li></ul> <ul><li>5-8 years of relevant enterprise level networking and Internet Security technology experience.&#xa0;</li><li><strong>Experience with Check Point products required.</strong></li><li>Strong understanding of networking and operating system functions of RHEL or other Linux based servers.</li><li>Experience configuring and troubleshooting VPN technologies.</li><li>Strong understanding of the OSI model on Layers 1-4.</li><li>Experience with&#xa0;traffic analyzing tools like Wireshark.</li><li>Understanding of how common TCP/UDP connections are established based on their protocol.</li><li>Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols&#xa0;such as&#xa0;OSPF &amp;&#xa0;BGP.</li><li>Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.</li><li>Experience providing support to direct customers, resellers, O&amp;M, and field personnel in resolving company product related issues.</li><li>Must be eligible to work in country of residence without sponsorship from an employer now or in the future.</li><li>This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.</li></ul><p>EOE M/F/Veterans/Disabled</p>