CUSTOMER SUPPORT REPRESENTATIVE

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels. Key Responsibilities • Respond to customer inquiries. • Resolve issues professionally. • Document interactions accurately. • Escalate complex issues. • Meet response-time goals. • Maintain customer satisfaction. • Collaborate with internal teams. • Follow company procedures. • 2+ year of customer service experience. • Excellent English communication. • CRM/ticketing system experience. • Problem-solving skills. • Ability to multitask. • Professional attitude. • Reliable internet. • Customer-focused mindset. • English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent. • Availability to work during Eastern Time (ET) business hours Preferred Qualifications • Experience with Zendesk, Freshdesk, Intercom, or Salesforce. • BPO or SaaS experience. • Opportunity to work on diverse and exciting projects. • Supportive and collaborative work environment. • Weekly payments. • Weekends off. • Growth Opportunities