DIRECTOR OF CUSTOMER EXPERIENCE

About Rho Nutrition Rho Nutrition was founded to bring integrity and innovation to supplement manufacturing by prioritizing medically studied, high-quality formulations. Our products feature clinically proven ingredients using next-generation bio-delivery technologies to enhance cellular-level absorption and drive measurable health benefits. Founded with the vision to deliver unparalleled cellular absorption, we focus on transparency, effectiveness, and empowering individuals to understand and optimize their supplementation. Rho is committed to advancing the science behind wellness and helping customers invest in their health with efficacy-driven solutions. Operating across Shopify DTC, Amazon, and national retail, Rho serves hundreds of thousands of customers and is scaling rapidly while maintaining our strict standards. Role Overview We're building a CX organization that doesn't just answer tickets — it drives retention, shapes the product, and becomes a genuine competitive advantage across every channel we sell through. To get there, we need a builder. As Director of Customer Experience, you'll lead a growing team spanning CX Support, Quality, Voice of Customer, and Social & Reputation, and you'll be the architect of how we scale all of it across DTC & Subscription, Amazon, National & Regional Retail, and international channels.