DEPLOYMENT MANAGER, AI AGENTS

Accountabilities: The Deployment Manager, AI Agents is responsible for owning customer deployments, coordinating cross-functional initiatives, and ensuring AI solutions deliver strong operational outcomes. This role requires excellent project management, customer communication, and operational problem-solving skills to keep complex implementations moving forward. • Lead customer deployments from kickoff through launch, including setup, automation configuration, stakeholder alignment, and performance tracking. • Manage multiple deployment workstreams while maintaining clear timelines, priorities, documentation, and communication. • Partner with customers to understand support operations, identify challenges, and implement effective solutions. • Diagnose operational issues related to helpdesk configuration, ticket routing, automation workflows, and escalation processes. • Monitor key performance indicators such as automation rates, deflection, and escalation trends to identify improvement opportunities. • Manage customer expectations by maintaining alignment on scope, timelines, deliverables, and success metrics. • Provide proactive updates, escalate risks, and ensure stakeholders have visibility into progress and blockers. • Collaborate with senior team members while progressively taking ownership of strategic customer accounts. • Share customer insights and recurring operational patterns with product teams to support continuous improvement. • Enable customers adopting AI technologies by providing guidance, best practices, and operational support. Requirements: The ideal candidate combines customer operations expertise, strong project management abilities, and enthusiasm for AI-driven solutions. Success in this role requires someone who can manage complexity, communicate clearly, and independently drive outcomes in a remote environment. • 5+ years of experience in customer experience operations, support operations, implementation, SaaS delivery, or CX-focused consulting environments. • Strong understanding of support operations, including ticket lifecycles, routing logic, automation workflows, and escalation processes. • Experience with helpdesk platforms such as Zendesk, Gorgias, or similar tools is highly preferred. • Strong project management skills with the ability to organize complex initiatives and manage multiple stakeholders. • Experience in SaaS, e-commerce, or technology-driven customer environments is an asset. • Excellent written and verbal communication skills, with the ability to provide clear updates and manage expectations. • Data-driven mindset with the ability to analyze operational metrics and identify improvement opportunities. • Strong familiarity with AI tools and the ability to guide customers who are adopting AI technologies. • Proactive, collaborative mindset with strong ownership and problem-solving abilities. • Ability to thrive in a fast-paced, distributed, and evolving work environment. Benefits: • Competitive salary package with equity or stock grant opportunities. • Fully remote work environment. • Opportunity to contribute to the development of emerging AI-powered customer solutions. • High level of ownership and autonomy in solving meaningful business challenges. • Learning and development budget to support professional growth. • Access to premium AI tools and resources to enhance productivity and innovation. • Collaborative global team environment with an async-first culture. • Opportunity to work on products used by leading consumer brands. • Exposure to cutting-edge AI technologies and rapidly evolving industry challenges. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1