CUSTOMER SERVICE SPECIALISTS FLUENT IN JAPANESE

<ul><li>Provide customer support in both Japanese and English across multiple communication channels.</li><li>Resolve customer inquiries efficiently and professionally.</li><li>Follow Standard Operating Procedures (SOPs) and internal guidelines.</li><li>Accurately document customer interactions and resolutions.</li><li>Maintain strict adherence to data security and confidentiality requirements.</li><li>Collaborate with internal teams to ensure a seamless customer experience.</li></ul> <ul><li>Fluent in Japanese and English (written and spoken).</li><li>Prior experience in customer service, contact center, or customer support roles.</li><li>Strong communication and problem-solving skills..</li><li>Comfortable working in a performance-driven environment with KPIs.</li></ul><p>Technical requirements</p><ul><li>Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.</li><li>Full-disk encryption (BitLocker or FileVault) enabled at all times.</li><li>Active antivirus/EDR software and firewall protection.</li><li>Secure Boot (Windows) or System Integrity Protection (macOS) enabled.</li></ul> <ul><li>Remote role, with shift assignments based on business needs.</li><li>Initial part-time schedule with the potential to transition to 40 hours/week, based on performance.</li><li>Must be available to work any assigned shift as required by operations.</li></ul>