CUSTOMER SERVICE REPRESENTATIVE (APAC SEASONAL)

Summary Provides administrative and customer support by assisting customers with inquiries, resolving basic issues, and performing related administrative tasks. Job Details • Contract Duration: 5 months • Work set up: Work from Home • Schedule: Monday to Friday | 9:00 AM – 6:00 PM | PHT • Holiday: Will follow Philippine Holidays Key Responsibilities • Respond to customer inquiries via chat, email, or phone. • Assist customers with basic troubleshooting and issue resolution. • Deliver excellent customer service and ensure a positive customer experience. • Create bug reports for system-related issues. • Escalate unresolved concerns to the appropriate support team. • Support customer account provisioning, including onboarding, modifications, and account termination. • Coordinate with clients regarding customs and trade-related forms. • Maintain and update customer records and documentation. • Perform other customer support duties and administrative tasks as assigned by the Manager or immediate supervisor. Qualifications & Expectations • Strong attention to detail and accuracy. • Able to submit reports on time. • Handles customer concerns professionally and courteously. • Can work independently with minimal supervision. • Proficient in Microsoft Office applications, particularly Outlook and Excel. • Excellent computer and typing skills. • Able to encode and process data accurately and efficiently. • Good organizational, time management, and prioritization skills • Strong problem-solving and critical thinking abilities. • Able to communicate technical information in simple and easy-to-understand terms. • Good communication and interpersonal skills. • Capable of working effectively with demanding customers. • Willing to work beyond regular office hours when required. • Previous experience in customer service or data entry is an advantage.