BILINGUAL DISPATCH/LOGISTIC COORDINATOR (JOB ID: AADBEN1)

IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 • C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. • PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH JOB TITLE Bilingual Dispatch/Logistic Coordinator JOB ID AADBEN1 INDUSTRY Transportation & Logistics - Oilfield LOCATION LATAM (Spanish required, with excellent English proficiency and minimal accent) JOB STATUS Full Time WORK SCHEDULE 12-hour overnight shifts (7:30 PM - 7:30 AM CT), 4 days per week (Monday through Thursday), may require daytime shift work as well. SALARY $5 - $7 per hour TARGET START DATE ASAP ROLE OVERVIEW About the Client: The client provides 24/7 remote oilfield dispatch services for trucking companies operating across high-activity oilfields throughout the United States. Their team manages dispatch operations, monitors transportation & monitoring systems, and helps keep trucks moving safely and efficiently with minimal downtime. As the company continues to grow, they are committed to building a reliable, long-term team by investing in employee development, recognizing strong performance, and creating opportunities for career advancement. About the Role: The Bilingual Dispatch Coordinator will play a critical role in supporting drivers, customers, and field operations during overnight & daytime shifts. This position requires someone who can remain calm under pressure, make sound decisions in fast-paced situations, and provide exceptional customer service while coordinating logistics. The ideal candidate is tech-savvy, highly organized, eager to learn, and motivated to grow into future leadership opportunities within the company. Key Responsibilities Dispatch Operations • Coordinate drivers and dispatch activities for oilfield transportation operations. • Monitor dispatch schedules and ensure timely driver assignments. • Assist drivers with routing, ticket issues, and operational challenges. • Help drivers safely reach job sites across multiple U.S. states. Customer & Driver Support • Answer inbound phone calls from drivers, customers, consultants, and field personnel. • Resolve customer concerns professionally, even in high-pressure situations. • Communicate effectively with multiple stakeholders while maintaining excellent customer service. Logistics & Administrative Support • Review and audit dispatch tickets for billing accuracy. • Perform safety and weather checks before dispatching drivers. • Maintain accurate records within CRM and dispatch software. • Utilize Google Workspace and internal systems to manage daily operations. Problem Solving & Decision Making • Identify operational issues and make informed decisions to keep operations running smoothly. • Prioritize multiple tasks in a fast-paced environment. • Take ownership of assigned responsibilities and continuously seek process improvements. Qualifications & Skills Must • Excellent verbal and written English with a neutral or near-neutral accent. • Fluent Spanish communication skills. • Previous experience in logistics, dispatching, transportation, or customer service. • Strong computer skills and the ability to quickly learn new software. • Ability to work and learn multiple software platforms across different clients. • Experience using CRM platforms or similar business systems. • Proficiency with Google Workspace. • Excellent communication and problem-solving skills. • Ability to work overnight shifts (initial schedule: Monday through Thursday, 7:30 PM – 7:30 AM Central Time, including a one-hour lunch break). • Reliable & redundant backup internet connection and a quiet home office. Preferred • Previous dispatch or trucking industry experience. • Experience supporting transportation or oil & gas operations. • Familiarity with dispatch software and ticket management systems. • Sales or business development experience is a plus for future growth opportunities. • Experience working remotely with U.S.-based teams. Personality Traits • Proactive and self-motivated. • Strong decision-maker with sound judgment. • Highly organized and detail-oriented. • Calm under pressure and resilient in demanding situations. • Customer-focused with excellent interpersonal skills. • Ability to work well with the team. • Quick learner with a strong sense of ownership. • Ambitious and interested in long-term career growth. • Team player with a positive attitude and willingness to adapt.