TECHNICAL CUSTOMER SUCCESS MANAGER, ENDPOINT SECURITY
checkpointsoftwaretechnologies2
Full-timesenior
Job description
<p><strong>Job Description</strong></p><p><strong>Customer Success & Strategic Advisory</strong></p><p>·    Serve as the primary post-sales technical advisor and trusted partner for assigned customers.</p><p>·    Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.</p><p>·    Translate technical challenges and security risks into business-focused recommendations and outcomes.</p><p>·    Drive customer adoption, engagement, and long-term success through strategic account planning.</p><p>·    Lead customer success reviews, executive business reviews, and ongoing strategic discussions.</p><p><strong>Technical Leadership</strong></p><p>·    Provide expertise in endpoint security technologies, cyber security best practices, and security operations.</p><p>·    Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.</p><p>·    Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.</p><p>·    Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.</p><p>·    Design and deliver enablement programs tailored to customer security teams — including workshops, product training sessions, and guided best-practice reviews — ensuring customers build internal competency and maximize platform utilization independently.</p><p>·    Leverage Check Point's threat intelligence capabilities to provide customers with contextually relevant security guidance — translating global threat data into actionable recommendations specific to their endpoint environment.</p><p>Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.</p><p>·    Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.</p><p><strong>Escalation & Problem Resolution</strong></p><p>·    Own and drive resolution of critical customer escalations from identification through closure.</p><p>·    Act as the customer advocate internally, ensuring timely communication and accountability across teams.</p><p>·    Proactively identify risks to customer satisfaction and develop mitigation plans.</p><p>·    Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.</p><p><strong>Business Partnership</strong></p><p>·    Partner closely with Sales teams to support account growth, retention, and customer advocacy.</p><p>·    Own and report on key customer success metrics including Net Revenue Retention (NRR), product adoption rates, CSAT/NPS scores, and renewal forecasts. Use these signals proactively to identify at-risk accounts and build data-driven action plans that protect and grow the customer base.</p><p>·    Use customer health metrics, adoption data, and business insights to identify opportunities and risks.</p><p>·    Maintain executive-level relationships and effectively communicate value realization to business leaders.</p><p>·    Contribute to customer renewal and expansion strategies through technical and business guidance, including connecting endpoint security posture to broader platform discussions spanning email security, identity, cloud, and SASE.</p>
<p>·    5+ years of experience in Customer Success, Technical Account Management, Security Engineering, Professional Services, or related customer-facing cyber security roles.</p><p>·    Strong hands-on knowledge of endpoint security technologies, including EDR/EPP platforms, antivirus and anti-malware solutions, and endpoint detection and response capabilities. Familiarity with OS-diverse environments (Windows, macOS, Linux), VDI and remote workforce deployments, MDM/UEM integrations, and common endpoint attack scenarios including ransomware and supply chain threats.</p><p>·    Experience managing enterprise customer relationships.</p><p>·    Proven ability to communicate effectively with both technical and non-technical audiences.</p><p>·    Experience handling high-priority customer escalations and driving cross-functional resolution.</p><p>·    Strong written, verbal, and presentation skills.</p><p>·    Ability to analyze data and use customer insights to drive recommendations and business outcomes.</p><p>·    Familiarity with security frameworks such as NIST, CIS Controls, and Zero Trust.</p><p>·    Experience presenting to executive leadership, including CIOs, CISOs, and other C-suite stakeholders.</p><p>·    Demonstrated ability to thrive in a fast-paced, high-growth environment.</p><p><strong>Preferred Qualifications</strong></p><p>·    Experience in SaaS cyber security organizations.</p><p>·    Knowledge of endpoint protection, email security, identity security, cloud security, or workspace security solutions.</p><p>·    Experience supporting customers during active security incidents or coordinating with incident response teams.</p><p><strong>Success Profile</strong></p><p>The successful Technical Customer Success Manager is:</p><p>·    A trusted advisor who earns customer confidence.</p><p>·    Technically credible and business-minded.</p><p>·    Data-driven in decision making and customer guidance.</p><p>·    Proactive, accountable, and customer-obsessed.</p><p>·    An exceptional communicator who can simplify complex technical concepts.</p><p>·    Comfortable owning customer outcomes and leading through influence.</p>