IT SUPPORT AND SYSTEMS INTERN

Key Responsibilities • Provide internal IT support to staff, troubleshooting hardware, software, and service issues. • Analyze current internal IT workflows and systems to identify areas for process improvement. • Develop tools and scripts to automate routine IT resource management and provisioning tasks. • Assist with the administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP. • Assist in setting up monitoring and alerting for internal systems to ensure high availability. • Create and maintain detailed documentation for IT systems, setups, and user troubleshooting guides. • Assist in tracking and documenting internal IT assets, hardware, and software licenses. • Prepare summary reports on IT support trends, tool performance, and recommendations for future roadmaps. • Work with our security team to address internal system security issues and respond to incidents. Minimum Requirements • Currently pursuing a degree in Information Technology, Computer Science, or a related technical field within a university in the state of Maryland. • A minimum of 2.5 GPA. • A basic understanding of IT troubleshooting, operating systems (macOS preferred), and core IT principles. • Familiarity with scripting or programming languages (e.g., Python, Bash, PowerShell) for tool development. • Strong analytical, problem-solving, and decision-making skills. • Excellent written and verbal communication abilities. • Detail-oriented with strong documentation skills. • Ability to work independently and collaboratively in a dynamic, fast-paced environment. • Ability to work 10–20 hours a week. • Ability to pass a background check. • US Citizenship or Permanent Residency required. • Must reside in the Continental US, preferably within the state of Maryland. Preferred Qualifications • Qualified individuals living in HUBZone-certified areas are strongly encouraged to apply. To find out if you live in a HUBZone go to: https://maps.certify.sba.gov/hubzone/map#center=44.722800,-103.249700&zoom=4 .