SUPPORT ASSOCIATE (REMOTE)

w-high-volume

mid

Job description

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! <h2>Role background</h2> We're currently looking for full-time Support Associates to join our team remotely from multiple regions across Greece (Eastern Macedonia and Thrace, Peloponnese, Epirus, Crete etc.) ! Kindly note that only candidates based outside of Athens & Thessaloniki are eligible for our remote openings. If you are based in Athens, please apply <a href="https://careers.wolt.com/en/jobs/support-associate/35bc638">here</a>. Applicants based in Thessaloniki can apply <a href="https://careers.wolt.com/en/jobs/support-associate/d0744d8">here</a>! :) In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must! Attitude: Take ownership beyond the obvious. <h2>What you'll be doing</h2> <ul> <li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li> <li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li> <li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li> <li>Developing our customer, venue partner and courier partner support together with the team.</li> </ul> <h2>Our humble expectations</h2> <ul> <li>It's a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week (40 hours per week).</li> <li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team.</li> <li>You are a fast learner and attentive to both small details and the bigger picture.</li> <li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li> <li>You're an expert when it comes to your region's food scene, traffic patterns, and the different areas of your city.</li> <li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li> <li>Fluency in Greek and ability to work in English is required.</li> </ul> <h2>Next steps</h2> If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you! We will be reviewing applications on an on-going basis, so send through your application ASAP :) <iframe src="https://www.youtube.com/embed/dob25eOXkyA" width="560" height="314"></iframe>