TECHNICAL ANALYST PRODUCTION SUPPORT

Key Responsibilities • Provide production support for business-critical applications, ensuring high availability and service stability • Monitor application and infrastructure health using observability and monitoring tools (Splunk, Dynatrace, monitoring dashboards) • Manage incidents, service requests, and production issues according to established SLA and operational procedures • Perform root cause analysis (RCA) for recurring incidents and drive corrective and preventive actions • Collaborate with development, infrastructure, database, and architecture teams to investigate and resolve production issues • Support application releases, deployments, and post-release validations • Create and maintain operational procedures and support documentation • Produce operational and management reports related to incidents, system performance, availability, and service quality • Support internal and external audit activities by providing evidence, reports, access reviews, and technical documentation • Monitor application logs and system events to proactively identify anomalies, risks, and performance degradations • Participate in on-call support and major incident management activities when required Required Skills & Experience • 3+ years of experience in a Production Support, Application Support, or Operations Support role • Strong experience in Incident Management, Problem Management, and Production Support processes • Experience working with monitoring and observability tools: Splunk Dynatrace • Hands-on experience with log analysis, alert investigation, and troubleshooting in complex production environments • Basic knowledge of Oracle Database/Elastic: • Good understanding of distributed systems, microservices architecture, and integration patterns • Basic knowledge of: REST APIs SOAP services HTTP/HTTPS protocols Messaging platforms (Kafka, IBM MQ or similar) • Experience working in Linux/Unix environments and using command-line tools • Understanding of application lifecycle, release management, and deployment processes • Experience producing operational reports, KPI dashboards, and audit evidence • Strong analytical and troubleshooting skills • Understanding of IT controls, audit requirements, logging, traceability, and access management principles • Experience with ticketing and workflow management tools (ServiceNow, Jira, or similar) • Fluent English Nice to Have • Experience in banking or financial services environments • Experience with change management and release management processes • Experience supporting high-availability and mission-critical applications Soft Skills • Strong problem-solving and analytical mindset • Ability to perform under pressure in a production environment • Ownership and accountability for issue resolution • Strong attention to detail • Excellent organizational and prioritization skills • Proactive and continuous improvement mindset • Team player with strong collaboration skills • Ability to communicate effectively with both technical and business stakeholders • Ability to manage multiple incidents and priorities simultaneously