VIRTUAL MEDICAL RECEPTIONIST (OPTIMANTRA PROFICIENCY)

Work Schedule: 30 hours per week About the Role Our client, a growing psychiatry practice , is looking for an experienced Virtual Medical Receptionist to join their team. This role is ideal for someone with a strong background in mental health or psychiatry who can provide exceptional virtual front-office support while delivering a positive patient experience. The ideal candidate is highly organized, communicates professionally in English, and has experience managing appointments, verifying insurance, maintaining accurate patient records, and ensuring HIPAA compliance. Key Responsibilities • Answer incoming patient calls and provide professional, compassionate front-office support. • Schedule, reschedule, and confirm patient appointments. • Manage provider waitlists and fill appointment cancellations. • Send appointment reminders one day before scheduled visits. • Follow up with patients who miss appointments and assist with rescheduling. • Verify patients' insurance eligibility before appointments. • Coordinate with the billing specialist regarding insurance and patient information. • Collect and review new patient paperwork and intake forms before appointments. • Maintain accurate patient records within the practice's EHR. • Ensure all patient information is handled in compliance with HIPAA regulations. • Deliver outstanding customer service and support throughout the patient journey. Required Qualifications • Previous experience as a Virtual Medical Receptionist or Virtual Medical Assistant in a mental health or psychiatry practice . • Hands-on experience using OptiMantra . • Experience with insurance eligibility verification. • Excellent verbal and written English communication skills with a clear, neutral accent. • Strong organizational skills and attention to detail. • Ability to work independently in a remote environment. • Strong understanding of HIPAA and patient confidentiality. Non-Negotiables • Experience working in a Mental Health and/or Psychiatry practice. • Hands-on experience using OptiMantra .