DIRECTOR OF OPERATIONS - REMOTE, ARGENTINA

<h1><strong>Job Title: Director of Operations</strong></h1> <p><em><strong>This is a fully remote role based in Argentina.</strong></em></p> <p style="text-align: left;"><strong><br>A bit about us</strong><br>Tires Easy ships 10,000+ tires a day across the United States. We do over $500M in annual revenue. Our technology is, frankly, behind where it needs to be — which is exactly why we're hiring for this role. We are not a tire company that decided to try AI. We are a group of investors and operators who looked at the $60 billion replacement tire market, saw decades of accumulated technical debt and zero AI adoption, and deliberately bought in to build something different.<br>That thesis has been right. The business is growing fast. The team we've assembled has backgrounds in private equity, consulting, hedge funds, and healthcare — not tire retail. Everyone here joined because they believed in the same vision: that the highest-leverage AI opportunity isn't at the frontier labs. It's in the massive, unglamorous industries that have never been touched.</p> <p><strong>Summary</strong></p> <p>Reporting to the COO, the Director of Operations owns the end-to-end order fulfillment experience - from the moment an order is transmitted to a supplier through delivery at the customer's door, and leads the Operations team responsible for supplier performance and order execution. Beyond running the day-to-day, this person will take on special projects and cross-functional strategic initiatives alongside the COO, moving the organization from reactive problem-solving to proactive risk management and identifying where automation and AI can remove manual work.</p> <p>We are looking for someone with the right balance of people leadership and strategic execution. The right person will be a self-starter with a bias for action, comfortable managing managers while also rolling up their sleeves on cross-functional projects, and will have a track record for building new processes from the ground up and getting things done.</p> <p>The culture is startup-paced and intellectually honest. We work hard, we debate ideas at the whiteboard and make decisions the same day. If you want a slow-moving environment with lots of process, this isn't it. If you want to build something real, fast, with people who are just as bought in as you are — this is exactly it</p> <p> </p> <p><strong>Essential Duties and Responsibilities</strong></p> <ul> <li>Owns the health of order transmission to suppliers and manages supplier performance, driving accountability for on-time processing and shipping.</li> <li>Manages carrier relationships and in-transit performance, owning the shipping claims process end-to-end.</li> <li>Owns the returns-to-supplier workflow (RMA retrieval and tracking), coordinating with the Sr. Ops Program Manager and Returns Center Manager on the physical handoff</li> <li> Manages the People &amp; Ops Managers and the Program &amp; Analytics Manager, setting priorities and holding the team accountable for performance and coaching across both Ops pods.</li> <li> Leads special projects and cross-functional strategic initiatives alongside the COO and other leaders - applying the same rigor to one-off strategic work as to core fulfillment operations.</li> <li> Identifies structural and process inefficiencies across the fulfillment organization, developing and implementing targeted improvement initiatives in collaboration with cross-functional teams.</li> <li> Leads process optimization and automation projects, partnering with technical teams to apply AI and systems-based solutions that reduce manual work and cycle times.</li> <li> Proactively identifies points of potential failure across the order lifecycle and puts safeguards in place before issues occur, shifting the team's posture from reactive firefighting to proactive risk management.</li> <li>Communicates effectively with internal and external stakeholders to ensure alignment with organizational goals and objectives.</li> <li>Other duties as assigned.</li> </ul> <p><strong>Qualification Requirements</strong></p> <ul> <li>Must be able to work until 2:00 PM PT</li> <li>8+ years of operations management experience, including 3+ years leading managers or multi-team functions</li> <li>Experience owning supplier, logistics/carrier, or fulfillment relationships at scale</li> <li>Comfortable in dynamic, fast-growing environments and adaptable to change (start-up experience preferred)</li> <li>Strong problem-solving skills and ability to anticipate issues before they surface</li> <li>Analytical mindset with a focus on data-driven decision-making</li> <li>Business acumen with the ability to relate financial and operational data to decisions</li> <li>Self-driven with initiative to implement solutions independently</li> <li>Excellent communication skills to facilitate collaboration across teams</li> <li>Proficient in Google Suite products and data processing/reporting tools</li> <li>Bachelor's degree required</li> </ul> <p><strong>Travel</strong></p> <ul> <li> Travel up to 15% of the time is required for this position (e.g. supplier or carrier site visits)</li> </ul>