OPERATIONS MANAGER

Tireseasycom

mid

Job description

<h2>A bit about us</h2> We're on a mission to change the tire industry: how it's delivered and how it's experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now! <h2>About the role</h2> Job Title: Operations Manager A bit about us: We’re on a mission to change the tire industry — how it’s delivered and how it’s experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now! A bit more about this role: The Operations Manager executes core operational functions that are key in the day-to-day operations of the company. Sitting at the intersection of external suppliers and internal teams, the operations manager helps to quarterback a variety of tasks across divisions. Tasks include, but are not limited to: <ul> <li>Oversee daily operations of Canceled orders, Late shipments, Supplier reach outs and FedEx case and claim investigations</li> <li>Review and update SOP’s based off new processes and procedures </li> <li>Manage team of employees to ensure accuracy in daily tasks</li> <li>Inventory auditing and reconciliation </li> <li>Adaptability to jump in to multiple tasks throughout the day </li> <li>Assist the Sr. Operations Manager on contacting low performing suppliers</li> </ul> Eligibility Requirements <ul> <li>Available to work full shifts till 3pm PST</li> <li>Self motivated to get your tasks done timely </li> <li>Must be fluent in speaking, reading, and writing English</li> </ul> Responsibilities will include: <ul> <li>Develop and mentor operations staff to foster leadership growth and team performance.</li> <li>Establish productivity goals and develop processes for monitoring performance across 5–7 operations associates.</li> <li>Analyze operational data to identify trends and present actionable insights to senior leadership.</li> <li>Partner with cross-functional departments (e.g., Customer Service, Marketing) to align operational processes with company goals.</li> <li>Evaluate and implement new software solutions to improve operational workflows.</li> <li>Call suppliers to get the status of past-due orders.</li> <li>Oversee the processing of cancellation requests from the customer service team.</li> <li>Oversee the processing of FedEx missing tire cases and perform investigations when needed.</li> <li>Oversee the processing of sales orders for Tires-Easy owned locations.</li> <li>Perform inventory audit trails and adjustments.</li> <li>Maintain phone availability for warehouse questions regarding orders and performance.</li> <li>Train team members on different tasks throughout the department.</li> </ul> Attributes to success: <ul> <li>Tenacity and follow up</li> <li>Organization</li> <li>Communication is key both externally to suppliers and internally among coworkers</li> <li>Managing multiple tasks and meeting deadlines</li> <li>Being able to solve problems and being a fast thinker</li> </ul> Desired skills & experience: <ul> <li>3+ years of management experience</li> <li>Proficiency in Google Suite products</li> <li>Proficiency in data processing</li> <li>High speed Wi-Fi connection at home office</li> <li>Excellent professional communication skills </li> <li>You’re a great team member with a can-do attitude; you’re self- reflective</li> <li>Bachelor’s degree or equivalent preferred</li> </ul>