CUSTOMER SUCCESS MANAGER - ENGLISH & GERMAN

Main responsibilities • Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives. • Deliver a smooth onboarding experience, ensuring customers successfully adopt the platform, maximize engagement, and achieve measurable business outcomes. • Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes. • Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed. • Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention. • Present clear, data‑driven insights to influence customer decision‑making and internal learning strategies. • Share market and customer feedback with Product, Sales, and Marketing to help shape the roadmap and commercial positioning. • Stay informed on trends in the DACH corporate learning and EdTech landscape to provide relevant, consultative guidance. • Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI. Requirements • Native-level German and fluent English • Minimum 2 years of experience in Customer Success, Account Management or similar client‑facing roles within a SaaS environment • Experience managing mid‑market or enterprise customers, ideally with multi-stakeholder relationships • Ability to interpret customer data and use insights to demonstrate ROI and influence decision-making • Strong consultative approach with a customer-centric and solutions-focused mindset • Ability to collaborate effectively with cross-functional teams such as Sales and Product • Strong organisational skills and the ability to manage multiple accounts and priorities at once • Confidence working with CRM systems, dashboards and common SaaS tools