ITSM FUNCTIONAL ANALYST

<p>Are you an <strong>&#xa0;</strong><strong>ITSM Functional Analyst</strong>&#xa0;looking for a new challenge?&#xa0;</p><p>If you want to expand your reach and share your knowledge with a team of professionals, contribute to the development of your colleagues' or Clients' skills, want to consolidate your expertise and grow on innovative projects, this is your opportunity!&#xa0;</p><p><strong>What this experience will bring you</strong>&#xa0;</p><p>First of all, an interesting technical challenge but also an overview of our Client's projects.&#xa0;<br> We will build your career together and accompany you towards the development of new skills and technical leadership.&#xa0;</p><p><strong>What will your role be?&#xa0;</strong></p><p>We are looking for an <strong>ITSM Functional Analyst </strong>to perform the following activities:&#xa0;</p><ul><li>Analyze business requirements and define functional solutions for ITSM platforms.</li><li>Design and optimize ITSM workflows and service management processes in line with ITIL v4 best practices.</li><li>Support the design of software architectures and integration solutions using TM Forum ODA and Open APIs.</li><li>Collaborate with cross-functional teams to implement and enhance ITSM solutions (iTop, ServiceNow, Remedy, etc.).</li><li>Contribute to cloud-native and event-driven integration initiatives involving Kubernetes, Kafka, and related technologies.</li><li>Produce functional documentation and support testing and solution validation.</li></ul> <p><strong>What are we looking for in you? Experience and competencies&#xa0;</strong></p><ul><li>Experience in the design and analysis of complex software architectures.</li><li>Knowledge of ITSM platforms such as iTop, ServiceNow, BMC Remedy, or equivalent solutions.</li><li>Expertise in applying TM Forum ODA frameworks and related Open APIs for system integration.</li><li>Strong knowledge of ITIL v4 processes and Model-Based Systems Engineering (MBSE) methodologies.</li><li>Experience with cloud-native technologies (Kubernetes, Helm, Istio/Linkerd service mesh) and event-driven architectures (Kafka, CloudEvents, Avro).</li></ul><p><strong>Soft skills:&#xa0;</strong></p><ul><li>Problem solving&#xa0;</li><li>Good communication skills&#xa0;</li><li>Goal-oriented approach&#xa0;</li><li>Self-Driven&#xa0;</li><li>Proactive to solution&#xa0;</li><li>Teamwork&#xa0;</li></ul><p><strong>Languages:&#xa0;</strong></p><ul><li>Italian (Fluent)&#xa0;</li><li>English (fluent, oral and written)&#xa0;</li></ul> <p><strong>Why would you take the plunge?&#xa0;</strong></p><p>Because Scalian is a group of specialists, carrying an ambitious development project, focused on innovation and committed to its customers where you can:&#xa0;<br> · Build a tailor-made career path, varied and adapted to your desires, thanks to the variety of missions in your area of expertise and the bridges between trades&#xa0;<br> · Learn by the quality of the projects on which you will intervene, in your specialty, and thanks to the large training catalog delivered by our internal Academy&#xa0;<br> · Have an attractive social framework that respects everyone's needs (telework agreement, crèches, social coverage, flexibility, soft mobility, etc.)&#xa0;<br> · Contribute to R&amp;D topics or participate in internal projects&#xa0;<br> · Be part of a friendly team that will make work rhyme with pleasure!&#xa0;</p><p>So want to expand the frame? Contact us to talk about it&#xa0;</p>