SENIOR CLIENT PARTNER

Accountabilities • Own the overall commercial strategy and relationship management for a portfolio of strategic enterprise accounts. • Develop and execute account plans focused on customer retention, revenue growth, expansion opportunities, and long-term partnerships. • Build trusted relationships with executive stakeholders across sales, marketing, IT, customer experience, and contact center functions. • Identify and drive upsell and cross-sell opportunities by understanding customer priorities, business challenges, and evolving technology needs. • Develop a deep understanding of customer organizations, strategic goals, industry landscape, and competitive positioning. • Consistently achieve or exceed revenue growth, renewal, retention, and expansion objectives. • Lead executive business reviews and strategic conversations that demonstrate measurable business value and solution impact. • Create compelling value propositions and business cases connecting technology capabilities to customer goals such as efficiency, revenue growth, and improved customer experiences. • Own renewal strategies, commercial negotiations, and account planning processes from early preparation through successful completion. • Partner with Customer Success, Legal, Finance, Product, Marketing, and other internal teams to deliver exceptional customer outcomes. • Act as the voice of the customer internally by sharing insights, feedback, and strategic priorities with relevant teams. • Maintain accurate forecasting, CRM discipline, pipeline visibility, and account risk management. • Coordinate cross-functional teams to ensure alignment between customer objectives and business solutions. • Build strong relationships with regional and strategic partners to support customer growth and value creation. Requirements • 8+ years of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or enterprise customer relationships. • Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets. • Experience managing large enterprise customers with multiple stakeholders, business units, and geographic locations. • Demonstrated success in consultative, value-based selling and developing strategic business cases for executive audiences. • Experience working in SaaS, B2B technology, digital transformation, customer experience, contact center, e-commerce, or related industries. • Strong understanding of AI, automation, customer engagement platforms, and digital transformation technologies. • Ability to translate complex technology solutions into clear business value and measurable outcomes. • Experience managing complex commercial cycles, renewals, negotiations, and multi-stakeholder decision processes. • Strong CRM, forecasting, pipeline management, and account planning skills. • Experience using MEDDPICC or similar qualification and sales methodologies is preferred. • Excellent executive communication, presentation, and relationship-building skills. • Customer-focused mindset with the ability to build trusted partnerships and deliver measurable value. • Commercially driven approach with strong ability to identify growth opportunities. • Strategic and consultative problem-solving skills with the ability to influence senior stakeholders. • Ability to operate independently, take ownership, and thrive in a fast-paced environment. • Strong collaboration skills with experience leading cross-functional teams without direct authority. Benefits • Fully remote work environment in Canada. • Competitive compensation package. • Health and wellbeing support, including access to confidential employee assistance programs. • Life insurance and salary continuation coverage. • Health insurance benefits with coverage extending to eligible family members. • Generous parental leave policy. • Additional paid wellness and personal care days. • Employee Stock Participation Program with opportunities to share in company growth. • Professional development support, learning programs, and growth opportunities. • Flexible workplace culture focused on autonomy, inclusion, and work-life balance. • Opportunity to work with innovative AI and digital transformation technologies. • Collaborative environment that values diverse perspectives and employee success. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1