NOC ENGINEER

Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide. Join us and be part of a dynamic team that thrives on excellence and innovation. We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience. As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently. Responsibilities • Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies • Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues • Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures • Monitor and maintain the Messaging routing scheme ensuring 24/7 availability • Promptly respond and escalate TT's from Customers to Suppliers • Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems • Respond to network issues promptly, escalating to senior teams when necessary • Perform root cause analysis to prevent future occurrences of network disruptions • Collaborate with cross-functional teams to support system upgrades and configuration changes • Document and update operational processes, procedures, and incident reports • Continuously optimize system performance and implement best practices for network reliability • Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience) • 2+ years of experience in a NOC or telecom environment • Proficiency with Alaris systems is a must • Strong understanding of networking protocols, technologies, and troubleshooting techniques • Excellent problem-solving skills with the ability to work under pressure • Strong communication skills to collaborate with internal teams and external stakeholders • Having experience in the voice field would be a plus • Competitive salary and performance-based bonuses • Paid annual leave days & paid sick leave days • Flexible working hours and a supportive work-life balance culture • Paid access to premium AI tools • Team events and company outings • Access to professional development programs and continuous training • Growing company with the potential to take over responsibility and grow personally