AFTERSALES ENGINEER - ISB

Job Overview: People Perfect is looking for an experienced and customer-focused After-Sales Engineer to lead post-sales technical support, commissioning, troubleshooting, and maintenance activities for a complete range of energy storage products. The ideal candidate will serve as the primary technical liaison between the company, valued customers, distributors, and installation partners, ensuring seamless system performance, timely issue resolution, and exceptional customer satisfaction. Job Responsibilities: • Provide remote and on-site technical support for Residential ESS and portable power products. • Diagnose hardware, firmware, BMS, inverter, and communication faults using diagnostic tools, schematics, and monitoring platforms. • Guide customers and field technicians through installation, commissioning, configuration, and system upgrades. • Document all field activities, test results, and customer sign-offs in the service management system. • Evaluate warranty claims, determine root causes, and coordinate RMA processes for defective battery modules, inverters, or accessories. • Conduct product training sessions for installers and end-users on system operation, safety protocols, monitoring software, and routine maintenance. • Share field insights (failure patterns, installation issues, and customer feedback) with R&D, Product Management, and Quality teams to drive continuous improvement. • Support the sales team with pre-sales technical clarifications and after-sales service proposals. Required Qualifications & Experience: • Bachelor's degree in Electrical Engineering, Electronics Engineering, Mechatronics, Renewable Energy, or a related technical field. • 3-5 years of hands-on experience in after-sales service, field engineering, or technical support for energy storage systems, solar PV inverters, UPS systems, or lithium-ion batteries. • Strong understanding of LiFePO (LFP) battery technology, Battery Management Systems (BMS), inverters, and DC/AC power electronics. • Proficiency in reading electrical schematics, single-line diagrams, and technical datasheets. • Familiarity with Modbus, CAN bus, RS485, and energy monitoring/SCADA platforms. • Strong problem-solving skills with a methodical approach to root-cause analysis. • Excellent English communication skills (written and spoken). • Willingness to travel domestically and in the field for service activities and commissioning. Location: Islamabad