DUTCH-SPEAKING SEARCH ENGINE TECHNICAL SUPPORT SPECIALIST

Dutch-Speaking Search Engine Technical Support Specialist – Relocation Package Included (Lisbon Office) Are you fluent in Dutch with a passion for web technologies, online navigation tools, and troubleshooting digital platforms? We are seeking technical and user support specialists to join our service desk team supporting a world-leading search engine platform in Lisbon, Portugal . In this role, you will assist Dutch-speaking consumer and business users with platform navigation, account access, search feature troubleshooting, and digital tool integration. Full relocation support—including company-provided accommodation—is provided to make your move to Lisbon seamless! The Role • Technical & User Support: Respond to incoming queries via email, phone, and chat from Dutch-speaking users regarding search features, account configurations, browser functionality, and web services. • Troubleshooting & Issue Resolution: Diagnose and resolve technical inquiries related to search engine tools, account security, indexing preferences, or platform sync issues. • Product Education: Guide users on platform updates, account security best practices, and advanced tool usage. • Escalation & Case Management: Document inquiries accurately in CRM software and escalate complex technical bugs or backend issues to engineering support teams. Working Model & Location • Location: Lisbon, Portugal . • Work Model: Modern Office-based setup in Lisbon. • Relocation Support: Full Relocation Package Included (for candidates relocating to Lisbon from abroad or another region in Portugal). Relocation & Accommodation Package • Provided Accommodation: Dedicated company-allocated apartment or room (rent and utilities covered/supported) upon arrival. • Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period. • Administrative Setup: Comprehensive support with local Portuguese administrative procedures (NIF, NISS, local health center registration, and bank account setup). • Arrival Support: Airport pickup and guidance from a local onboarding team. What We Offer • Salary: Highly competitive base salary tailored to Dutch technical profiles, plus language allowances and performance bonuses. • Benefits: Private health and dental insurance, meal allowance vouchers, and continuous professional development programs. • Workplace Perks: Modern tech office environment in central Lisbon featuring regular social events, team sports, and relaxation zones. • Career Growth: Opportunities to advance into Tier-2 Technical Support, Quality Assurance, Team Leadership, or Technical Account Management. Requirements • Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2) . • Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit . • Technical Aptitude: Strong affinity for digital tools, internet search systems, web browsers, and basic technical troubleshooting. • Soft Skills: Excellent problem-solving skills, structured communication, and a patient, user-first approach. • Shift Flexibility: Ability to work standard operational rotational shifts. Ready to start a tech support career while enjoying life in Lisbon? Submit your CV in English or Dutch today!